I was told that this is the place to go for WordPress support and that the response would be timely. Is anyone available to assist?
This is definitely a WP issue. I disabled all plugins and switched to a WP theme and the problem still exists. I can only assume that there is no resolution for this error.
Moderator
Jan Dembowski
(@jdembowski)
Forum Moderator and Brute Squad
This is definitely a WP issue. I disabled all plugins and switched to a WP theme and the problem still exists. I can only assume that there is no resolution for this error.
What steps have you tried to troubleshoot this? At the moment the site is running this theme.
http://dphiu.com/wp-content/themes/Nova-child/style.css
Which is a child theme of
http://dphiu.com/wp-content/themes/Nova/style.css
Or this theme.
http://www.elegantthemes.com/gallery/nova/
Apparently you also have at least these plugins activated.
wp-content/plugins/easy-fancybox/
wp-content/plugins/easy-twitter-feed-widget/
wp-content/plugins/elegantbuilder/
wp-content/plugins/force-image-download/
wp-content/plugins/media-grid/
wp-content/plugins/userpro/
wp-content/plugins/woocommerce/
Try these steps again:
- Switch to the Twenty Fourteen theme
- Deactivate all of your plugins, no exceptions
- Clear your browser’s cache and cookies
- Login to your installation via this link http://dphiu.com/wp-admin/
- Logout using the link in the Logout menu item in the top right
If that works for you then you can re-activate your plugins and theme one at a time and see if the problem comes back.
This is definitely a WP issue…
I doubt that to be the case.
It’s most likely a by-product of a plugin or theme you’ve already mentioned, or alterations in .htaccess files, something initiated by a plugin, the non-standard redirect you have setup for wp-login.php, etc…
I was told that this is the place to go for WordPress support and that the response would be timely.
You probably haven’t had any responses because the theme and plugin you mention both appear to be commercial items.
Commercial themes and plugins aren’t supported here, and the issue most probably isn’t being caused by WordPress itself, so… that’s likely to be why there has been no response.
…and what @jan Dembowski said! 🙂
As I previously stated, I did troubleshoot the problem by disabling ALL plugins and disabling the current theme. After doing so, the errors were still present and the same URLs were seen when attempting to logout.
I suppose the most immediate suspect, and maybe the first most likely place to investigate in depth, might be whatever plugin or .htaccess edit you are using to change your login page from /wp-login.php to http://dphiu.com/welcome-to-mydelta/.
That’s what I presumed as well. I spoke with the plugin developers already. That is why I am here. During their trouble shooting they tried disabling everything as well and the problem continued.
The .htaccess was edited initially then edited again to its original WP settings.
Moderator
Jan Dembowski
(@jdembowski)
Forum Moderator and Brute Squad
The .htaccess was edited initially then edited again to its original WP settings.
If it is a .htaccess issue then consider renaming the file to .htaccess-old and see if that helps resolve the problem for you.
The logout function is now working properly. Thank you for your help Jan! Changing the name of the .htaccess file proved that this is where the issue stemmed. I replaced the old .htaccess code with the Basic WP .htaccess code from here: and now all is well. The site is still really slow but that’s a whole other issue. Thanks again!
