Error On Update

Grubbi
(@grubbi)

12 years ago

Went into wp admin and saw there was an update for NextGen. Installed update but when it was finished I had an “angry man face” where the “Activate Plugin” buttons should be. I went into the Plugins section and pressed Activate but received a “No data received” error.

Downloaded Nextgen and manually installed via FTP. Still can’t activate.

Renamed plugins folder to “reset” plugins and then named it back, still can’t activate. All other plugins are deactivated but still can’t activate Nextgen, even using default theme. Any ideas?

https://wordpress.org/plugins/nextgen-gallery/

Viewing 7 replies - 1 through 7 (of 7 total)

tizz
(@tizz)

12 years ago

@grubbi An angry man face?

Thread Starter Grubbi
(@grubbi)

12 years ago

Like a grey box with a little angry face in it.

I updated NG on my other WP site and it’s disappeared completely. Had to delete the plugin via FTP to make my site show up again.

tizz
(@tizz)

12 years ago

@grubbi Your issue is strange, “no data received” seems like a not complete or corrupted installation, but then a manual installation via FTP should be resolutive.
Before the upgrade everything worked well?
Have you looked in the error log on the server in correspondence with the time in which the error occurred?

ramiram
(@ramiram)

12 years ago

I have a similar problem
I bought the plugin and I updated the plugin
And slideshow does not work
Before the update it worked Perfect

tizz
(@tizz)

12 years ago

@ramiram If you bought the plugin you have the Pro version and you have to ask support directly to the plugin’s author via contact form, also your problem is totally different, so if the problem is with the upgraded free version of the plugin you should open your own topic.

Thread Starter Grubbi
(@grubbi)

12 years ago

Yeah everything worked fine. Tried manually updating on both sites, one went down completely and the other just won’t activate the plugin, works fine, just get no data received when trying to activate.

I don’t know how to access server error logs.

tizz
(@tizz)

12 years ago

@grubbi Usually it stays in the root, otherwise you have to ask your provider.
And copy and paste here your server configuration, the one you can find in plugin’s Overview page. It may be useful even if all worked well before.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Error On Update’ is closed to new replies.