No Transaction Results Emails/Admin Emails

  • Resolved Kcallwood

    (@kcallwood)


    12 years, 2 months ago

    WPEC Version 3.8.13.3
    URL: http://www.mundocannabis.es

    The basic transaction results emails are not being sent when a successful purchase is made (neither the email to the admin nor the customer receipt).

    I am using a custom payment gateway. I suspect the problem is somewhere at checkout since clicking the resend receipt link inside of the transaction log works and sending the tracking id email also works (proving that WP email system is working fine).

    I’ve seen reports around the web that this may be an issue with a new WPSC_Purchase_Log class

    Here is a pastebin of my custom gateway in case anyone wants to take a look:

    Custom Gateway PHP

    Thanks

    https://wordpress.org/plugins/wp-e-commerce/

Viewing 8 replies - 1 through 8 (of 8 total)
  • rainbowlearn

    (@rainbowlearn)

    12 years, 2 months ago

    I have the same problem too. Looking forward for the resolution.

    Mihai Joldis

    (@misulicus)

    12 years, 2 months ago

    Usually the problem is with the gateways that you are using if its not the ones in WPEC or Gold Cart.
    Contact your gateway developer to update their code, they can use the paypal standard gateway to see whats changed.

    Thread Starter Kcallwood

    (@kcallwood)

    12 years, 2 months ago

    Problem solved in record time by Dom over at whitelamp.com.

    The problem was in fact my custom gateway so I had Dom update it for me and it seems to work fine. That is until a future update changes things again 🙂

    cruzk1

    (@cruzk1)

    11 years, 10 months ago

    Kcallwood I am having the same problem. I dont get the transaction reports.

    calliewallie

    (@calliewallie)

    11 years, 10 months ago

    Me too. Any solutions? I’m just using PayPal…

    actionbasic

    (@actionbasic)

    11 years, 8 months ago

    I’m using the Paypal Payments Standard Gateway and no emails are sent to the buyer at all from WPEC. I am getting email sent to the seller address though. I am using a custom form set as well. As I said it works for the seller emails but the buyer gets nothing.

    Any thoughts?

    jkstamps

    (@jkstamps)

    11 years, 8 months ago

    The basic transaction results emails are not being sent when a successful purchase is made (neither the email to the admin nor the customer receipt).

    jedisha

    (@jedisha)

    11 years, 2 months ago

    hey guys…

    I’m having the same problem, at least when in the store sales section of the site I cannot send order dispateched emails etc. a pop up states: COULDN’T SEND TRACKING EMAIL. PLEASE TRY AGAIN.

    I’ve just updated to 3.9.1 wordpress is version 4.1.1

    I know this thread went stale 5 months ago but I was wondering if anyone had found a solution or is suffering the same now.

    Am having someone make some test transactions now to see if they receive emails upon purchase…

    any help greatly appreciated! ! !

    p

Viewing 8 replies - 1 through 8 (of 8 total)

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