Viewing 6 replies - 1 through 6 (of 6 total)
  • Moderator t-p

    (@t-p)

    What theme are you using?

    Have you tried:
    – deactivating ALL plugins temporarily to see if this resolves the problem. If this works, re-activate them individually (one-by-one) to find the problematic plugin(s). If you can’t get into your admin dashboard, try deactivating via FTP or SFTP or whatever file management application your host provides. If applicable, also remember to deactivate any plugins in the mu-plugins folder. The easiest way is to rename that folder to mu-plugins-old.
    – To rule out any theme-specific issue, try switching to the unedited default, core-bundled Theme for a moment using the WP dashboard. If you don’t have access to your admin area, you can switch to the default theme by renaming your current theme’s folder in wp-content/themes and adding “-old” to the end of the folder name using via FTP or SFTP or whatever file management application your host provides. Alternately, you can remove other themes except the default theme. That will force your site to use it.
    resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems (because the hooks remain unless plugins completely removed or some plugins stick around in cached files. So by renaming the folder, you break them and force them inactive).
    – If the above troubleshooting steps fail to resolve the issue, try manually re-uploading all files and folders EXCEPT the wp-config.php file and the /wp-content/ directory from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones. Read the Manual Update directions first!

    Thread Starter Newki75

    (@newki75)

    Hello !
    Thanks for your answer, I tried all but it failed so I’m gonna apply your last solution. Just one question, what do you mean by Except /wp-content/ directory.
    Thanks for your help !

    Moderator t-p

    (@t-p)

    what do you mean by Except /wp-content/ directory.

    That’s exactly what it mean – Except /wp-content/ directory.

    If you have nothing to lose in that directory, then it’s your choice if want to update it as well.

    Thread Starter Newki75

    (@newki75)

    AH ok ! it’s my english level, i didn’t understand directory 😉
    Thanks, I have nothing to lose there so I will just keep wp-config and will try te replace all the other files
    Thanks, I’ll let you know

    Thread Starter Newki75

    (@newki75)

    Hello,

    I’ve connected via FTP, remove everything under www, except wp-config and htaccess and cowloaded a new version of WordPress and I still have the same issue with the theme by default. What can I do now?

    Thanks in advance for your help!

    Thread Starter Newki75

    (@newki75)

Viewing 6 replies - 1 through 6 (of 6 total)

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