What is your name box issue!

This is what I have? Where do I add this?
#livelychatsupport-chatbox .cta_online_text, #livelychatsupport-chatbox .cta_offline_text { color: #fff !important; }
#livelychatsupport-chatbox-name { height: auto !important; }

/*
Mobile
*/
@media (max-width: 600px) {
#livelychatsupport-chatbox {
left: 15px;
width: auto !important;
}
}

/*
Container
*/
#livelychatsupport-chatbox {
z-index: 999999;
position: fixed;
bottom: 0;
width: 270px;
border-top: 1px solid #444;
border-left: 1px solid #444;
border-right: 1px solid #444;
border-radius: 4px 4px 0 0;
box-shadow: 0px 0px 15px rgba(0, 0, 0, 0.5);
font-family: Helvetica Neue, Helvetica, Arial, Sans Serif;
font-size: 13px;
line-height: 17px;
color: #333;
background: #fff;
}

#livelychatsupport-chatbox .loading {
display: none;
}

#livelychatsupport-chatbox .livelychatsupport-offline-message {
display: none;
}

.livelychatsupport-iframe {
width: 100%;
height: 500px;
display: none;
}

/*
Header
*/
#livelychatsupport-chatbox .cta_online_image, #livelychatsupport-chatbox .cta_offline_image {
position: absolute;
cursor: pointer;
}

#livelychatsupport-chatbox .header {
background-image: url(../assets/header-bg-top.png);
background-repeat: repeat-x;
background-position: top left;
border-radius: 3px 3px 0 0;
text-shadow: 1px 1px 1px rgba(0, 0, 0, .6);
box-shadow: inset 1px 1px 1px rgba(255, 255, 255, 0.3);
min-height: auto;
}

#livelychatsupport-chatbox .header h3 {
background-image: url(../assets/header-bg-bottom.png);
background-repeat: repeat-x;
background-position: bottom left;
font-weight: bold;
border-radius: 3px 3px 0 0;
font-size: 15px;
line-height: 18px;
color: #eee;
}

#livelychatsupport-chatbox .cta_offline_text {
display: none;
}

#livelychatsupport-chatbox .cta_offline_image {
display: none;
}

#livelychatsupport-chatbox .header .livelychatsupport-open {
display: block;
padding: 10px;
color: #dedede;
text-decoration: none;
text-align: left;
}

#livelychatsupport-chatbox .header .livelychatsupport-open:hover {
color: #fff;
}

#livelychatsupport-chatbox .header .livelychatsupport-close {
display: none;
font-size: 13px;
margin: 7px 7px 0 0;
color: #fff;
float: right;
font-weight: bold;
padding: 0px 3px 3px;
border-radius: 2px;
border: 1px solid transparent;
text-decoration: none;
}

#livelychatsupport-chatbox .header .livelychatsupport-close:hover {
border-color: rgba(255, 255, 255, 0.4);
}

/*
Prompter and Offline
*/
#livelychatsupport-chatbox .prompter {
background: #fff;
padding: 10px;
display: none;
}

#livelychatsupport-chatbox .prompter .powered_by {
font-size: 10px;
float: right;
margin-right: 8px;
}

#livelychatsupport-chatbox.close .chat, #livelychatsupport-chatbox.close .chat, #livelychatsupport-chatbox.close .prompter {
display: none !important;
}

#livelychatsupport-chatbox .field {
padding: 7px;
}

#livelychatsupport-chatbox .field label {
display: inline-block;
margin-bottom: 3px;
}

#livelychatsupport-chatbox .field input[type=”text”], #livelychatsupport-chatbox .field input[type=”email”], #livelychatsupport-chatbox .field button, #livelychatsupport-chatbox .field textarea {
width: 100%;
box-sizing: border-box;
-moz-box-sizing: border-box;
-webkit-box-sizing: border-box;
font-family: Helvetica Neue, Helvetica, Arial, Sans Serif;
border-radius: 4px;
border: 1px solid #ccc;
padding: 7px;
box-shadow: inset 1px 1px 3px rgba(0, 0, 0, .2);
font-size: 14px;
outline: none;
}

#livelychatsupport-chatbox .field textarea {
height: 100px;
resize: none;
}

#livelychatsupport-chatbox .field button {
color: #eee;
background-image: url(../assets/header-bg-bottom.png);
background-repeat: repeat-x;
background-position: bottom left;
border-radius: 3px;
border: 1px solid transparent;
text-shadow: 1px 1px 1px rgba(0, 0, 0, .7);
box-shadow: inset 1px 1px 1px rgba(255, 255, 255, 0.3);
cursor: pointer;
}

#livelychatsupport-chatbox .field button:hover {
color: #fff;
box-shadow: inset 1px 1px 1px rgba(255, 255, 255, 0.4);
}

#livelychatsupport-chatbox .field button:active {
color: #fff;
box-shadow: inset 1px 1px 3px rgba(0, 0, 0, .3);
}

#livelychatsupport-chatbox .offline-thanks {
height: 150px;
overflow-y: auto;
display: none;
}

#livelychatsupport-chatbox form[disabled] .field input[type=”text”], #livelychatsupport-chatbox form[disabled] .field input[type=”email”], #livelychatsupport-chatbox form[disabled] .field textarea {
background: #ddd;
color: #777;
}

#livelychatsupport-chatbox form[disabled] .field button {
background: #444;
display: inline-block;
}

#livelychatsupport-chatbox form[disabled] .field button .loading {
display: inline-block;
}

#livelychatsupport-chatbox form[disabled] .field button .nonloading {
display: none;
}

#livelychatsupport-chatbox .prompter .livelychatsupport-error {
display: none;
background: #ffccb2;
background: -moz-linear-gradient(top, #ffccb2 0%, #ffc2a3 100%);
background: -webkit-gradient(linear, left top, left bottom, color-stop(0%,#ffccb2), color-stop(100%,#ffc2a3));
background: -webkit-linear-gradient(top, #ffccb2 0%,#ffc2a3 100%); /* Chrome10+,Safari5.1+ */
background: -o-linear-gradient(top, #ffccb2 0%,#ffc2a3 100%);
background: -ms-linear-gradient(top, #ffccb2 0%,#ffc2a3 100%);
background: linear-gradient(to bottom, #ffccb2 0%,#ffc2a3 100%);
filter: progid:DXImageTransform.Microsoft.gradient( startColorstr=’#ffccb2′, endColorstr=’#ffc2a3′,GradientType=0 );
border: 1px solid #926F5D;
color: #715548;
border-radius: 3px;
margin: 0 7px 2px;
}

/*
Chat Messages
*/
#livelychatsupport-chatbox .chat {
display: none;
}

#livelychatsupport-chatbox .messages {
background: #efefef;
color: #333;
height: 250px;
overflow-y: auto;
padding: 10px 10px 20px;
margin: 0;
font-weight: normal;
}

#livelychatsupport-chatbox .messages .chatting_with {
margin-top: 0;
}

#livelychatsupport-chatbox .messages .chatting_with img {
float: left;
margin-right: 10px;
width: 17%;
border: 1px solid #777;
border-radius: 3px;
}

#livelychatsupport-chatbox .messages .chatting_with p {
margin-top: 5px;
display: inline-block;
}

#livelychatsupport-chatbox .messages .message, #messages .message {
margin: 11px 0;
clear: both;
}

#livelychatsupport-chatbox .messages .message_template, #messages .message_template {
display: none;
}

#livelychatsupport-chatbox .messages .message .body, #messages .message .body {
font-size: 13px;
line-height: 16px;
border-radius: 3px;
width: 70%;
padding: 6px;
border-width: 1px;
border-style: solid;
}

#livelychatsupport-chatbox .messages .message .body, #messages .message .body {
background: #feffe8; /* Old browsers */
background: -moz-linear-gradient(top, #feffe8 0%, #d6dbbf 100%); /* FF3.6+ */
background: -webkit-gradient(linear, left top, left bottom, color-stop(0%,#feffe8), color-stop(100%,#d6dbbf)); /* Chrome,Safari4+ */
background: -webkit-linear-gradient(top, #feffe8 0%,#d6dbbf 100%); /* Chrome10+,Safari5.1+ */
background: -o-linear-gradient(top, #feffe8 0%,#d6dbbf 100%); /* Opera 11.10+ */
background: -ms-linear-gradient(top, #feffe8 0%,#d6dbbf 100%); /* IE10+ */
background: linear-gradient(to bottom, #feffe8 0%,#d6dbbf 100%); /* W3C */
filter: progid:DXImageTransform.Microsoft.gradient( startColorstr=’#feffe8′, endColorstr=’#d6dbbf’,GradientType=0 ); /* IE6-9 */
border-color: #9B946D;
color: #2C2A1F;
float: right;
}

#livelychatsupport-chatbox .messages .message.from_agent .body, #messages .message.from_agent .body {
background: #DBFCFF; /* Old browsers */
background: -moz-linear-gradient(top, #DBFCFF 0%, #bdedfc 100%); /* FF3.6+ */
background: -webkit-gradient(linear, left top, left bottom, color-stop(0%,#DBFCFF), color-stop(100%,#bdedfc)); /* Chrome,Safari4+ */
background: -webkit-linear-gradient(top, #DBFCFF 0%,#bdedfc 100%); /* Chrome10+,Safari5.1+ */
background: -o-linear-gradient(top, #DBFCFF 0%,#bdedfc 100%); /* Opera 11.10+ */
background: -ms-linear-gradient(top, #DBFCFF 0%,#bdedfc 100%); /* IE10+ */
background: linear-gradient(to bottom, #DBFCFF 0%,#bdedfc 100%); /* W3C */
filter: progid:DXImageTransform.Microsoft.gradient( startColorstr=’#DBFCFF’, endColorstr=’#bdedfc’,GradientType=0 ); /* IE6-9 */
border-color: #97A1A9;
float: left;
text-align: left;
}

#livelychatsupport-chatbox .messages .message .date, #messages .message .date {
font-size: 11px;
color: #999;
margin: 5px;
}

#livelychatsupport-chatbox .messages .message .date, #messages .message .date {
float: right;
}

#livelychatsupport-chatbox .messages .message.from_agent .date, #messages .message.from_agent .date {
float: left;
}

#livelychatsupport-chatbox .chat .powered_by {
font-size: 10px;
position: absolute;
right: 0;
margin-top: -17px;
margin-right: 4px;
text-decoration: none;
}

#livelychatsupport-chatbox-body {
width: 100%;
border: 0;
border-top: 1px solid #aaa;
border-radius: 0;
box-sizing: border-box;
resize: none;
outline: none;
font-family: Helvetica Neue, Helvetica, Arial, Sans Serif;
font-size: 13px;
padding: 6px;
margin: 0;
}

@-moz-document url-prefix() {
#livelychatsupport-chatbox-body {
height: 30px;
}
}

/*
Chatting In Progress
*/
#livelychatsupport-chatbox.open.chatting .chat {
display: block;
}

#livelychatsupport-chatbox.chatting .prompter {
display: none !important;
}

/*
Chat Open
*/
#livelychatsupport-chatbox.open .prompter {
display: block;
}

#livelychatsupport-chatbox.open .header .livelychatsupport-close {
display: block;
}

#livelychatsupport-chatbox.open .header .livelychatsupport-open {
color: #fff;
}

#livelychatsupport-chatbox.open .cta_online_image, #livelychatsupport-chatbox.open .cta_offline_image {
display: none;
}

/*
Survey mode
*/
#livelychatsupport-chatbox .survey {
display: none;
}

#livelychatsupport-chatbox.open.surveying .survey {
display: block;
background: #eee;
}

#livelychatsupport-chatbox.open.surveying .back {
font-size: 11px;
margin-top: 5px;
display: block;
}

#livelychatsupport-chatbox .survey-thanks, #livelychatsupport-chatbox .survey.complete .questions, #livelychatsupport-chatbox .survey.complete .actions {
display: none;
}

#livelychatsupport-chatbox .survey.complete .survey-thanks {
display: block;
}

#livelychatsupport-chatbox.open.surveying .finish{
display: none;
}

#livelychatsupport-chatbox.surveying .prompter, #livelychatsupport-chatbox.surveying .chat {
display: none !important;
}

#livelychatsupport-chatbox .survey .question, #livelychatsupport-chatbox .survey .actions {
padding: 15px;
}

#livelychatsupport-chatbox .survey .actions {
margin-top: -15px;
}

#livelychatsupport-chatbox.surveying .question h3 {
font-weight: bold;
font-size: 15px;
line-height: 21px;
padding-bottom: 10px;
}

#livelychatsupport-chatbox.surveying .question .answer {
font-size: 13px;
padding: 5px 5px 5px 15px;
margin-bottom: 5px;
cursor: pointer;
background: #fff;
border: 1px solid #ccc;
border-radius: 30px;
display: block;
}

#livelychatsupport-chatbox.surveying .question .answer.selected {
background: #B0F3FC;
border-color: #386785;
font-weight: bold;
color: #224053;
box-shadow: 0px 0px 5px rgba(0, 0, 0, 0.2);
}

/*
Offline mode
*/

#livelychatsupport-chatbox.offline .livelychatsupport-offline-message {
display: block;
}

#livelychatsupport-chatbox.offline .cta_online_text {
display: none;
}

#livelychatsupport-chatbox.offline .cta_offline_text {
display: inline-block;
}

#livelychatsupport-chatbox.offline .cta_online_image {
display: none;
}

#livelychatsupport-chatbox.offline .cta_offline_image {
display: block;
}

#livelychatsupport-chatbox.open.offline .cta_offline_image {
display: none;
}

/*
Loading
*/
#livelychatsupport-chatbox .chat .loading {
position: absolute;
margin-top: -30px;
margin-left: 5px;
width: 35px;
}

#livelychatsupport-chatbox .chat.chat_loading .loading {
display: inline-block;
}

/*
General styles
*/
#livelychatsupport-chatbox .clear {
clear: both;
}

#livelychatsupport-chatbox img {
max-width: 100%;
}

#livelychatsupport-chatbox .delete_history {
font-size: 10px;
position: absolute;
left: 0;
margin-top: -17px;
margin-left: 4px;
text-decoration: none;
color: #777;
}

Thank you dallas22ca! Fixed and confirmed working with 7.1 update….
This is by far one of the best looking live help out there today!
Need to work on a admin window so you can work on your site and still see if you get a chat. But other than that is very very good!