Could you check your browser console and tell us if there are errors? Thanks!
We’ve confirmed that *some* other users are experiencing this issue. We know that it is, somehow, related to the server because it isn’t appearing for the majority (95% of users) are not experiencing on clean WordPress installations.
Would you mind sending an email to support at our domain with login credentials to your site so we can test this further?
Hello, I have the same issue.
I checked my server info and everything seems to be okay.
I got this error in the console:
Uncaught TypeError: Cannot call method ‘addEventListener’ of undefined pinit.js:1
Uncaught TypeError: Cannot call method ‘appendChild’ of undefined pinit.js:1
event.returnValue is deprecated. Please use the standard event.preventDefault() instead.
Uncaught SyntaxError: Unexpected token < admin.php?page=ptp_bulk_import:1
—————————————————————
<script>
addLoadEvent = function(func){if(typeof jQuery!=”undefined”)jQuery(document).ready(func);else if(typeof wpOnload!=’function’){wpOnload=func;}else{var oldonload=wpOnload;wpOnload=function(){oldonload();func();}}};
var ajaxurl = ‘/wp-admin/admin-ajax.php’,
pagenow = ‘toplevel_page_ptp_bulk_import’,
typenow = ”,
adminpage = ‘toplevel_page_ptp_bulk_import’,
thousandsSeparator = ‘,’,
decimalPoint = ‘.’,
isRtl = 0;
</script>
Thanks for the post. Can you provide us a login to your site to try and trouble shoot this? This is happening on so few customers site’s that we can’t replicate it anywhere else.
Sure, can you give me your email?
Thanks!
Yup, it’s support at our domain (sorry to be discreet, don’t want it getting spammed!)
Thanks! Did you receive my email?
My pleasure. No, we didn’t receive any emails from you. You send it to support@ourdomain.com?
Moderator
Jan Dembowski
(@jdembowski)
Forum Moderator and Brute Squad
I understand that you don’t want to post email addresses (I get a reaction when I see that myself) but perhaps you want to give out the contact URL from your site?
Certainly, it’s theportlandcompany.com
Yes, that where I sent the mail:[ redacted email ]
Jean-Baptiste Verdier
Could you edit your post and delete the email you just wrote out? 🙂 That’s still spam-able.
Okay, please send it to spencerhill@ then. Thanks!
Sorry I can’t delete my previous message.
I just sent you the mail!
Thanks!
No problem, thanks for redacting the email!
