WangGuard.com not available

  • Resolved David Cavins

    (@dcavins)


    12 years, 10 months ago

    Hi José-

    About a week ago I started noticing an increasing number of new registrations that weren’t getting checked against the WG database. They generally have the status of “Not Checked” but sometimes “No Status”. It seems like my connection to your server is not always available. Is there anything I can do to work around the problem?

    Thanks again for the great plugin,

    -David

    http://wordpress.org/extend/plugins/wangguard/

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Jose Conti

    (@jconti)

    12 years, 10 months ago

    Hi,

    No, we have to migrate to new servers with more security in the ISP.

    That are a down time of WangGuard. We have a lot of attacks since a month ago 🙁

    I’m sorry, but we are working on it but seams that WangGuard works and Sploggers are working on kill WangGuard.

    Thread Starter David Cavins

    (@dcavins)

    12 years, 10 months ago

    Hi José-

    Sorry to hear that. Hope the transition goes smoothly!

    -David

    Plugin Author Jose Conti

    (@jconti)

    12 years, 10 months ago

    Today, we had another attack and WangGuard was down for 1h 45m

    Near of a month, we will migrate to new servers and new ISP (with better protection).

    We will notify by Twitter.

    I’m sorry for the problem.

    Plugin Author Jose Conti

    (@jconti)

    12 years, 9 months ago

    The WangGuard migration is finished and seams that now is working fine and the new ISP can stop Attacks to WangGuard.

    Kind regards

    Thread Starter David Cavins

    (@dcavins)

    12 years, 9 months ago

    HI José-

    Thanks for the update. I’m still seeing a fair number of new user requests that are not checked (~200/day). Do you think these requests are timing out?

    I’ve updated to the latest version. Is there anything else I should check?

    Thanks,

    -David

    Plugin Author Jose Conti

    (@jconti)

    12 years, 9 months ago

    Hi dcavins,

    Since the migration, WangGuard server has 100% uptime.

    Maybe your server has a conectivity problem and sometimes cannot contact with WangGuard server. All our test installations has 0 unchecked users.

    Can you look if all your unchecked users are at same time? Maybe your server cannot perform the connection to WangGuard by a server limitation…

    Thread Starter David Cavins

    (@dcavins)

    12 years, 9 months ago

    HI José-

    That’s a good question. From 5 pm yesterday to 8 am this morning, I had ~160 unchecked users. The times are like this:
    July 25, 2013 1:25 pm
    July 25, 2013 1:25 pm
    July 25, 2013 1:25 pm
    July 25, 2013 1:20 pm
    July 25, 2013 1:18 pm
    July 25, 2013 1:15 pm
    July 25, 2013 1:15 pm
    July 25, 2013 1:03 pm
    July 25, 2013 1:00 pm
    July 25, 2013 12:56 pm
    July 25, 2013 12:55 pm
    …

    I don’t see any problems in our server logs, but I don’t expect a timeout to a remote server to create a log entry. Maybe I’ll have WG create an error log so I can see what’s happening.

    Thanks again for the great plugin (dealing with 160 unchecked users is so much better than dealing with 1200 fake users everyday).

    -David

    Thread Starter David Cavins

    (@dcavins)

    12 years, 9 months ago

    Hi José-

    Mea culpa. Another piece of code was overwriting the errors that WG sets at the BP action bp_signup_validate. So form submission wasn’t being prevented as it should have been. Once I realized the conflict, it was easy to make the other code behave as it should have to begin with.

    WG was doing everything right; sorry for the false bug report.

    -David

    Plugin Author Jose Conti

    (@jconti)

    12 years, 9 months ago

    Don’t worry David,

    If you have any problem you can open a new topic or contact with us with our contact form.

    Kind regards

Viewing 9 replies - 1 through 9 (of 9 total)

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