problem with back-up

  • sos-cykelsti

    (@sos-cykelsti)


    12 years, 9 months ago

    I cannot make any backup, I get this message:
    ‘The encryption key specified must be no longer than 16 characters in length for AES128 encryption.’ but the encryption key is only 11 characters.

    and this message:
    Activity ID: 9
    Activity Type: Scheduled Backup
    Settings: Sent to Online Vault

    Completion: Failed

    Backup Size: 0 B (0 files)
    Total Size: 0 B (0 files)
    Error :An online backup cannot be performed if the plugin is not currently logged into the online backup servers. Please click ‘Online Backup Settings’ and login to enable online backup.

    But it keeps saying error, what am I supposed to do?

    http://wordpress.org/extend/plugins/wponlinebackup/

Viewing 1 replies (of 1 total)
  • Plugin Author Online Backup

    (@driskell)

    12 years, 9 months ago

    Hi sos-cykelsti,

    Please make sure your encryption key is only using ASCII characters. Basically from the following:
    A-Z a-z 0-9 ! @ $ % ^ & * ( ) [ ] “

    There are more but those should suffice. If you try to use any accented characters or other international characters that require Unicode, you can get an error like this.

    Basically the encryption key needs to be 16 bytes. Each character above is 1 byte, so 16 of them means 16. However, if you use any characters like £ € é Č they are between 2 and 3 bytes. So even though you have 11 characters you can end up with more than 16 bytes, thus the error.

    I admit it’s not clear!

    If this isn’t your issue, try to use just A-Z a-z 0-9 characters in your encryption key and see if it accepts it. If it still doesn’t, let me know, and please post the information from Help & Support tab on the plugin.

    Regarding the second problem, with the failing backup. You need to register for online backup account first. If you go to Online Backup Settings tab it will ask for account credentials, and it will give information on how to register for some.

    Jason.

Viewing 1 replies (of 1 total)

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