Where are you reading that? What is your site URL?
This is the link i found the help from: http://en.support.wordpress.com/contact-form/
My site is airabovewater.com
I want to make a new custom contact form and do not have that button inside my WP admin. I have nothing next to the add media button which it shows on the help link there i gave you.
The WordPress.org software does not do that natively like WordPress.com service you need a plug-in to do that.
That link is for sites hosted on WordPress.COM – which is totally different from self-hosted sites – so that’s why you don’t see the button. More on the differences, see:
http://en.support.wordpress.com/com-vs-org/
You can use JetPack plugin – which includes that kind of form, or there are many other form plugins which would work too.
Thanks you guys- much appreciated!! My problem is, i had someone design and install the site for me and now im on my own. I can see that I already have a contact form inside my site which is accessible through my Confidence options in my admin. I can see it in there and cant firgure out how to make more of them!
A plugin like this one http://wordpress.org/plugins/contact-form-7/ may help you more easily create multiple forms.