Priority support, a scam? installation issues

Hi,

I just bought a $30 CAD priority support ticket from the developer’s site, but I have no way to use it! I’m stuck having to wait 5 days to get a response. I think I’ve been ripped off. 🙁

Here’s the short version of my problem: I installed WPTouch on our site saudigamer.com. You can see the menu not working (probably due to a javascript error). Featured posts won’t show either when enabled, I’ll just see a huge space. What could be causing the issue?

Detailed version of my problem:

Hi,

We just bought the plugin for our site saudigamer.com, and it’s so broken, we can only get the basics to work.

Here are all the issues we’re facing:

[ 1 ] We get this message whenever we try to save the settings, and it also breaks all the text and displays them incorrectly with grabase such as ” Classic Redux خيارات سٔ:

Warning: fopen(/home/gamer/public_html/wp-content/uploads/wptouch-data/backups/wptouch-backup-20130601-144330.txt) [function.fopen]: failed to open stream: No such file or directory in /home/gamer/public_html/wp-content/plugins/wptouch-pro-3/core/admin-backup-restore.php on line 51

[ 2 ] We see a huge space at the top when we activate the slider, and that space seems to be hiding the latest posts as well! see attached screenshot

[ 3 ] Every time I try to upload a pic (the logo for example), I get these messages:

function.move-uploaded-file]: failed to open stream: No such file or directory in /home/gamer/public_html/wp-content/plugins/wptouch-pro-3/core/class-wptouch-pro.php on line 543

Warning: move_uploaded_file() [function.move-uploaded-file]: Unable to move ‘/tmp/phpJff2fy’ to ‘/home/gamer/public_html/wp-content/uploads/wptouch-data/uploads/sg_logo.png’ in /home/gamer/public_html/wp-content/plugins/wptouch-pro-3/core/class-wptouch-pro.php on line 543

Warning: getimagesize(/home/gamer/public_html/wp-content/uploads/wptouch-data/uploads/sg_logo.png) [function.getimagesize]: failed to open stream: No such file or directory in /home/gamer/public_html/wp-content/plugins/wptouch-pro-3/themes/foundation/root-functions.php on line 55

http://saudigamer.com/wp-content/uploads/wptouch-data/uploads/sg_logo.png”

[ 4 ] The navigation is not responding, even though I’ve set it correctly!

[ 5 ] the tweet button (the one I use a plugin) for, still shows on posts, even though I’ve disabled it in WPTouch settings.

I tried using the debug log, but here’s what happens when I open the debug log:

Warning: fopen(/home/gamer/public_html/wp-content/uploads/wptouch-data/debug/20130601-97a217cb14.txt) [function.fopen]: failed to open stream: No such file or directory in /home/gamer/public_html/wp-content/plugins/wptouch-pro-3/core/class-wptouch-pro-debug.php on line 33

Warning: flock() expects parameter 1 to be resource, boolean given in /home/gamer/public_html/wp-content/plugins/wptouch-pro-3/core/class-wptouch-pro-debug.php on line 74

Warning: flock() expects parameter 1 to be resource, boolean given in /home/gamer/public_html/wp-content/plugins/wptouch-pro-3/core/class-wptouch-pro-debug.php on line 74

Warning: flock() expects parameter 1 to be resource, boolean given in /home/gamer/public_html/wp-content/plugins/wptouch-pro-3/core/class-wptouch-pro-debug.php on line 74

Warning: flock() expects parameter 1 to be resource, boolean given in /home/gamer/public_html/wp-content/plugins/wptouch-pro-3/core/class-wptouch-pro-debug.php on line 74

This is a real mess happening here. Almost nothing is working right. What could be going on? I’m 100% the installation went right as I’ve re-installed it 3 times using 3 different methods.

Please advise on how I can solve these issues. I’ve spent 3 hours already trying to solve these, and I can’t afford to wait more.

http://wordpress.org/extend/plugins/wptouch/