• anonymized-3457723

    (@anonymized-3457723)


    Hi,

    I have a little bit of a spookky situation here. I’m using the Aegaeus theme of HB-themes on my website http://www.splendesco.nl

    Within these theme there a numerous templates: amongst them a contact page (which is supposed to display a default contact form) and a default template (which is NOT supposed to show a default contact form).

    My problem: on a url that contains /contact/ the default form is displayed using the default template. When I change the nice url to something else like /plop/ then the form disappears. I’ve been looking everywhere, but finding the cause if like finding a needle in a haystack. The only file I see the form being included is in the source of page-contact.php.

    I’m looking for any clues on how to debug this, as I have ran out of options here. I did not change anything in the code. Just now I did a complete fresh local install and the problem is still there.

    Any insights are greatly appreciated.

Viewing 9 replies - 1 through 9 (of 9 total)
  • TCBarrett

    (@tcbarrett)

    If it is an Aegaeus theme specific issue, then you should contact them for support in the first instance.

    Thread Starter anonymized-3457723

    (@anonymized-3457723)

    I am, but this has not gotten my anywhere up until now. I’m not looking for a ready to use fix, I am simply asking on ways to debug this.

    Thanx.
    John

    Thread Starter anonymized-3457723

    (@anonymized-3457723)

    And … it could also simply be WordPress related, I don’t know. I do not have another theme available with a similar setup of templates. So I cannot compare.

    John

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    Can you deactivate all plugins and switch to an un-modified Twenty Twelve theme, then check if the issue persists?

    Thread Starter anonymized-3457723

    (@anonymized-3457723)

    I tried that, but that theme does not have a separate contact page template, so obviously the problem wil not appear there. And that is one of the reasons why this is so hard to debug. I have no theme with a comparable setup of templates which I can check against.

    I now have a local setup with the Aegaeus theme installed but with no plugins activated at all.

    I understand it’s logical to assume that it’s theme-related, but I am not 100% convinced. I hoped that with any of you experts the fact that the default form only shows with the default template when have /contact/ in the url would somehow ring a bell 😉 What could possibly cause this?

    Tnx for your responses sofar.

    John

    WPyogi

    (@wpyogi)

    Thread Starter anonymized-3457723

    (@anonymized-3457723)

    Alas, thanks for your reply, but that does not solve it. My guess is that somewhere in the php code there is some check on the url ans as soon as /contact/ is in the url then somehow this form is miraculously triggered to show up. This only happens on the Default template, none of the others (except for the contact page template, where it should obviously). This also happens when the contact page is a child of another and the url becomes something link /plop/contact/

    Pure witchcraft, at least for the ‘not-understanding’ like me 😉

    John

    WPyogi

    (@wpyogi)

    Yep, unfortunately, we don’t have knowledge of that theme and templates and shortcodes can get complex. Hopefully the developer will get back to you soon!

    Thread Starter anonymized-3457723

    (@anonymized-3457723)

    Okay, let it be then. I was only looking for suggestions on how to debug. I was assuming that there would be people here with enough knowledge of wordpress to push me in the right direction and that no knowledge of the theme is needed for that. Sorry for my mistake.

    John

Viewing 9 replies - 1 through 9 (of 9 total)

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