First, the portfolio you are using is not ours, its the theme’s own function.
Second a portfolio item just works as a post, when you open a post page WP assumes it a blog post.
send wp-admin and ftp access to wp@nimble3.com we will see what we can do for you.
Moderator
Jan Dembowski
(@jdembowski)
Forum Moderator and Brute Squad
Just a little sidebar:
@nimble3? Anyway I can convince you to refrain from asking for ftp and/or admin access? While sometimes that may be required, it really needs to be a last resort.
I get that you’re the plugin author (and honestly, much thanks for providing that support) but it’s really discouraged asking like that. I’d appreciate it if you could save that for after you’ve gone through walking people through support.
And now back to our regular scheduled support program…
I think I just missed a couple smileys at the end of sentences, and the word please before “Send” word 🙂
I would appreciate if you could tell me the question (which you think I should have asked) before asking for admin access? 🙂
Moderator
Jan Dembowski
(@jdembowski)
Forum Moderator and Brute Squad
Smileys are good and I hope you get the intention of my asking. It’s all good. 😀
I would appreciate if you could tell me the question (which you think I should have asked) before asking for admin access? 🙂
Well something like this as an example would be good IMHO:
@luismi Sanchez Have you tried another theme to see if you can reproduce the problem you are having with your current theme? Have you read through this page and tried the usage instructions?
From that page here are some Usage instructions.
- Add portfolio item types under the ‘portfolio’ tab in dashboard such as web, mobile, graphics etc.
- Add new portfolio items using custom post type under the tab ‘Portfolio’.
- Add item title (keep it short), add description, then item type – video or image.
- Then upload featured image from the far right bottom box. Once the image is uploaded first copy the generated URL from the field ‘Link URL’ then hit ‘use as featured image’ link at the bottom, then close the window. Paste the copied URL in the input field ‘image/video url’ on the left.
- Specify a live URL for your project in the input field ‘portfolio url’.
Those instructions may help you use the Filterable jQuery Portfolio Plugin and if you have any more problems please reply here.
Or something like that, that’s just a suggestion. Or maybe something more concise and abstract. I tend to type a lot. 😉
I’m not admonishing you and I really hope you don’t take it that way. It’s just that this is a self-help forum and requesting IDs and passwords really needs to be save for last if at all.
I can understand what your are saying Jan 🙂
If you look at other threads which we answered you can find that most of the time we have gone through with “suggest and work or not” method.
But usually we have found that if we have the access, we can investigate/debug the code ourselves and find the problem point very quickly. Saving the time of both us and our plugin users.
I hope you and everyone understand my point 🙂
Then please do not do it here. Contact the poster directly if you must. – although, personally, we usually ask posters to contact us when we need access to troubleshoot a plugin issue.
We didn’t ask the poster to metion his access details here (on the thread), we always ask our user to send the access by email (wp@nimble3.com)
I do appreciate the distinction but we have had problems with less ethical forum members using this approach – which is why we tend to intervene when we spot such posts. FWIW, when someone has an issue with the eShop plugin that we need to examine “onsite” (as it were), we usually post something like:
We really need access to your site to troubleshoot this problem further. If you wish us to help, please contact us directly. You can find our contact details in my profile (click on my name).
The contact details actually lead to two possible contact forms on our sites. So the poster has the chance to “look us over” first before deciding whether or not we can be trusted. 🙂
HTH
Nice Approach! 🙂
@luismi Sanchez, We really need access (wp-admin) to your site to troubleshoot this problem further. If you wish us to help, please contact us directly. You can find our contact details in our profile, Thanks.
