Internal Server Error

  • erikaquiroz

    (@erikaquiroz)


    13 years, 2 months ago

    [Topic decapped – please do not “yell” here]

    i have zazzle store builder and zstore helper plugin installed on both of my sites. some of my product pages are not displaying correctly. i was trying to change the product id on my placemats page and now i can’t access my sites at all. i removed the quotes from around the product id number 193 right before this happened. i can’t believe this could be keeping me from accessing my site, but i didn’t do anything else. someone, please help me. i am an artist, not a programmer. i am limping through these technical things and now i am completely floored. can i use ftp to access that page and delete it?? i can’t find it on the server. what am i doing wrong?

    http://www.erikaquiroz.com
    http://www.ThroughTheRedDoors.com

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  • Moderator t-p

    (@t-p)

    13 years, 2 months ago

    have you tried:

    -Your first step should be locating error log for your hosting account or asking support to help with that.

    -deactivating ALL plugins (yes, all) temporarily to see if this resolves the problem. If this works, re-activate them individually (one-by-one) to find the problematic plugin(s). If you can’t get into your admin dashboard, try deactivating via FTP or SFTP or whatever file management application your host provides. If applicible, also remember to deactivate any plugins in the mu-plugins folder. The easiest way is to rename that folder to mu-plugins-old.

    – resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems (because the hooks remain unless plugins completely removed or some plugins stick around in cached files. So by renaming the folder, you break them and force them inactive).

    – To rule out any theme-specific issue, try switching to the unedited default theme for a moment using the WP dashboard. If you don’t have access to your admin area, you can switch to the default theme by renaming your current theme’s folder in wp-content/themes and adding “-old” to the end of the folder name using via FTP or SFTP or whatever file management application your host provides.

    -If the above troubleshooting steps do not resolve the issue, try manually re-uploading all files and folders EXCEPT the wp-config.php file and the /wp-content/ directory from a fresh download of WordPress. This should replace your core files without changing your content and settings in wp-config.php file and the /wp-content/ directory. Read the Manual Update directions first!

Viewing 1 replies (of 1 total)

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