Just installed a plugin that crashed my site – what now?

  • Resolved Floyd3

    (@floyd3)


    14 years ago

    I just installed and activated the “Visitor Maps” plugin.

    Now my site doesn’t load, and I can’t view or load any pages, including the admin or plugin pages so I can de-activate this.

    My first thought would be to just delete this plugin, but before I did that, I wanted to see if that might not be the best idea or not.

    My site is here, as you can see it’s not loading: http://www.pinkfloydonline.com

    What should I do?

Viewing 9 replies - 1 through 9 (of 9 total)
  • Sugar Apple

    (@blacklizt)

    14 years ago

    if you can access your site cPanel or ftp, you can delete or rename the plugin directory.

    Thread Starter Floyd3

    (@floyd3)

    14 years ago

    I have access to the plugin directory via FTP.

    So this is what I should do, just rename the wp-content/plugins folder to something random? such as wp-content/random123?

    This should fix the problem, so I can atleast go back in via wordpress admin panel and then I should de-activate the plugin that caused this?

    It won’t mess up my other plugins by renaming the plugin folder right?

    govpatel

    (@govpatel)

    14 years ago

    When you rename or delete plugin using ftp it will be deactivated

    Thread Starter Floyd3

    (@floyd3)

    14 years ago

    govpatel, so I just want to rename or delete the “visitor-maps” plugin folder, located in the wp-content/plugins directory, and not the wordpress “plugins” directory itself?

    Just want to be 100% sure, as I don’t want to further damage anything with my site.

    govpatel

    (@govpatel)

    14 years ago

    Yes if that is plugin that created the problem do not delete plugins folder just the visitor-maps plugin folder which is inside plugins folder.

    Thread Starter Floyd3

    (@floyd3)

    14 years ago

    Whew, that fixed it.

    That’s a sigh of relief, looks like everything is back to normal.

    I guess I just won’t be using this plugin.

    Thanks for your help you guys. 🙂

    govpatel

    (@govpatel)

    14 years ago

    You are welcome

    Fiona

    (@morganvarelagmailcom)

    14 years ago

    This is the same problem I have, but I’m much more of a newbie.

    What do I do once I log into FTP? What command do I use to delete the directory?

    Thanks in advance!

    govpatel

    (@govpatel)

    14 years ago

    When you log in on right hand box browse to file or folder and right click and you will see options.

Viewing 9 replies - 1 through 9 (of 9 total)

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