Site still down ???

  • metaphysical-universe

    (@metaphysical-universe)


    14 years, 3 months ago

    metaphysical-universe
    Member
    Posted 3 weeks ago #

    OK, I am a complete novice. I just agreed to a whole lot of updates and the screen went blank and now I cannot open admin, log out or do anything else:(
    http://metaphysical-universe.com/blog
    Would appreciate any help
    Thanks,
    Deborah

    esmi
    Theme Diva & Mod
    Posted 3 weeks ago #

    Try:
    – switching to the Twenty Eleven theme by renaming your current theme’s folder in wp-content/themes and adding “-old” to the end of the folder name using FTP or whatever file management application your host provides.

    – resetting the plugins folder by FTP or phpMyAdmin.

    – re-uploading all files & folders – except the wp-content folder – from a fresh download of WordPress.

    – re-running the upgrade via wp-admin/upgrade.php

    metaphysical-universe
    Member
    Posted 3 weeks ago #

    Thanks for the quick response. First I followed your link about resetting the plugins folder by FTP and tried to reset the plugins but cannot logout or login to wp-admin from the control panel.
    Re your first suggestion, I have not yet downloaded Twenty Eleven yet. Are you suggesting I need to or am I able to switch to any themes that I have previously downloaded- for example – Twenty ten.
    Thanks

    esmi
    Theme Diva & Mod
    Posted 3 weeks ago #

    None of the suggestions I posted above require you to login to your site. Does the wp-content/themes folder have a twentyten folder?

    metaphysical-universe
    Member
    Posted 3 weeks ago #

    You sent this below via a link and I could not do point 3 -:
    Or reset your plugins folder via FTP or the file manager provided in your host’s control panel.
    1. Via FTP or your host’s file manager, navigate to the wp-contents folder (directory)
    2. Via FTP or your host’s file manager, rename the folder “plugins” to “plugins.hold”
    3. Login to your WordPress administration menus (/wp-admin)
    4. Via FTP or your host’s file manager, rename “plugins.hold” back to “plugins”

    I do have a twentyten folder. Shall I attempt with that? Sorry am not tech savvy at all
    Thanks

    esmi
    Theme Diva & Mod
    Posted 3 weeks ago #

    Shall I attempt with that?

    Yes

    metaphysical-universe
    Member
    Posted 3 weeks ago #

    Please walk me through this. I don’t understand what you want me to do and I am scared to do the wrong thing.
    1. My current theme is Cloudy Night. Do I add old to it and then what do I do?
    Please Help
    Thanks
    Deborah

    metaphysical-universe
    Member
    Posted 5 days ago #

    Please help

    esmi
    Theme Diva & Mod
    Posted 5 days ago #

    My current theme is Cloudy Night. Do I add old to it

    Add “-old” to the end of its folder name in wp-content/themes, yes.

    metaphysical-universe
    Member
    Posted 5 days ago #

    then what do I do?

    esmi
    Theme Diva & Mod
    Posted 5 days ago #

    Since your site is still not being displayed, upload fresh copies of the Twenty Eleven and Twenty Ten theme using FTP.
    http://wordpress.org/extend/themes/twentyeleven
    http://wordpress.org/extend/themes/twentyten

    metaphysical-universe
    Member
    Posted 5 days ago #

    DONE – Now What?

    esmi
    Theme Diva & Mod
    Posted 5 days ago #

    Check your server’s error logs.

    metaphysical-universe
    Member
    Posted 3 days ago #

    I’m sorry, how do I check my servers error logs?

    metaphysical-universe
    Member
    Posted 2 hours ago #

    I’m sorry, how do I check my servers error logs?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Tim S

    (@tim-s)

    14 years, 3 months ago

    You’d need to contact your host to find out where the error logs are and if they are available. Typically, look for a file called error_log in the root folder. If it’s not there, you’l’l need to contact your host.

    Thread Starter metaphysical-universe

    (@metaphysical-universe)

    14 years, 3 months ago

    Can you tell me how to
    metaphysical-universe
    Member
    Posted 3 weeks ago #

    OK, I am a complete novice. lease walk me through this. I don’t understand what you want me to do and I am scared to do the wrong thing.

    How do I
    1. Reset the plugins folder by FTP or phpMyAdmin.
    2. re-uploading all files & folders – except the wp-content folder – from a fresh download of WordPress.
    3.- re-running the upgrade via wp-admin/upgrade

Viewing 2 replies - 1 through 2 (of 2 total)

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