website down, wordpress login not recognizing correct info

Viewing 9 replies - 1 through 9 (of 9 total)
  • esmi

    (@esmi)

    14 years, 9 months ago

    and after loading VERY SLOWLY received the following message

    What message?

    Thread Starter Polypedon

    (@polypedon)

    14 years, 9 months ago

    sorry, I got sidetracked! the message on the home page is:

    Apologies, but the page you requested could not be found. Perhaps searching will help.

    As noted above, and a separate but perhaps related issue is that the wordpress dashboard login is not recognizing my email or login credentials.

    esmi

    (@esmi)

    14 years, 9 months ago

    That sounds like the default 404 message in either Twenty Ten or Twenty Eleven.

    I do know that there was an update that was available for wordpress about a month ago, and for some reason when I tried to install it I could not.

    Why? What happened? Do you have a database backup from before this time?

    Thread Starter Polypedon

    (@polypedon)

    14 years, 9 months ago

    Sorry, but I really do not remember why. Prior updates installed with no problem but the last time it would not and I quite honestly do not know what the message was regarding the failure to update. If I could login to the dashboard I could answer these questions!

    I have our server tech support folks also looking into the issue, I will post any updates.

    esmi

    (@esmi)

    14 years, 9 months ago

    Try:
    – switching to the Twenty Eleven theme by renaming your current theme’s folder in wp-content/themes using FTP or whatever file management application your host provides.

    – resetting the plugins folder by FTP or phpMyAdmin.

    – re-uploading all files & folders – except the wp-content folder – from a fresh download of WordPress.

    Then review:
    http://codex.wordpress.org/Login_Trouble
    http://codex.wordpress.org/Resetting_Your_Password
    Video: http://www.francescolanza.com/2007/10/24/password-admin-reset/

    Thread Starter Polypedon

    (@polypedon)

    14 years, 9 months ago

    Thanks, I will try that as soon as I get time!!!!

    Thread Starter Polypedon

    (@polypedon)

    14 years, 9 months ago

    can i change the theme through the cpanel?

    esmi

    (@esmi)

    14 years, 9 months ago

    You can rename your theme’s folder via cPanel’s File Manager, yes.

    Thread Starter Polypedon

    (@polypedon)

    14 years, 9 months ago

    esmi,

    thanks for all your suggestions. Our webspace server admins/IT folks corrected the problem before I really tried anything else, and when I asked what the problem was they said they could not find any notes! I did have to ask them to update to PHP 5.0 in order to update to the latest WordPress version, but I was also able to log back into the dashboard BEFORE the upgrade so I don’t really understand what happened.

    Thanks anyway!

Viewing 9 replies - 1 through 9 (of 9 total)

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