Orders fail with same error message

  • doffine

    (@doffine)


    3 days, 4 hours ago

    Dear Support Team,

    We are experiencing an intermittent issue with WooCommerce PayPal Payments in our WooCommerce shop.

    Some orders fail or are subsequently cancelled. The same error message appears consistently:

    “Payer action required, possibly overcharge. Payer needs to perform the following action before proceeding with payment.”

    The issue occurs very sporadically and affects only a few orders, while most orders are processed successfully.

    Unfortunately, we have not been able to reproduce the issue. Payments appear to work as expected in our own tests, making it difficult to identify the root cause.

    This has been an ongoing issue for a couple weeks now.

    Please let us know if you require any additional information, such as plugin logs, WooCommerce order details, or transaction IDs, to help diagnose the problem.

    Thank you for your assistance.

    Best regards,
    doffine

Viewing 1 replies (of 1 total)
  • Plugin Support Krystian Syde

    (@inpsydekrystian)

    3 days, 3 hours ago

    Hello @doffine

    Thank you for reaching out.

    We are aware of an issue that may cause this error, and we expect it to be addressed in the upcoming WooCommerce PayPal Payments 4.2.0 release. However, we’d like to review your plugin logs to confirm whether you’re experiencing the same issue.

    Could you please contact us directly by opening a ticket with our service desk here? Request Support

    Please include the relevant PayPal Payments logs and the URL of this thread in your ticket so we can continue the investigation.

    Kind Regards,
    Krystian

Viewing 1 replies (of 1 total)

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