WooCommerce Analytics

  • tomenr

    (@tomenr)


    1 day, 12 hours ago

    Unfortunately, I am having a problem with WooCommerce Analytics. The order chart shows the right amount of orders, but the total sales, net sales and items sold don’t match the right amount.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    1 day, 7 hours ago

    Hi @tomenr,

    Thanks for reaching out. To look into this, it would help to know a bit more:

    1. Which numbers are you comparing Analytics against? For example, the order totals in WooCommerce > Orders, your payment provider, or something else?
    2. Which date range and report are you looking at, and roughly how far off are the numbers?

    A screenshot of the report next to what you expected would help a lot. You can share one using a tool like https://snipboard.io

    In the meantime, here are two quick things to check:

    – Go to WooCommerce > Status > Tools and run “Clear analytics cache”, then reload the report.
    – Go to Analytics > Settings and look at “Excluded statuses” and “Date type”. These decide which orders are counted and which date they’re counted on, so they can make the totals differ from what you see in the Orders list.

    Also worth knowing: Net sales leaves out taxes, shipping, refunds and coupons, so it will usually be lower than the order totals. The guide here explains how each number is worked out: https://woocommerce.com/document/woocommerce-analytics/

    Let us know what you find!

    Thread Starter tomenr

    (@tomenr)

    11 hours, 58 minutes ago

    I run clear analytics cache and reloaded the report again and it works again. I tried it before but it did not work.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

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