• Resolved michaeltangeman1

    (@michaeltangeman1)


    Usually the Login Security page opens with 3 tabs (My passkeys/My 2FA/Settings). But on one site it doesn’t show these tabs, but only lists those words and doesn’t respond to any clicks on links on the page. So the plugin doesn’t seem to load right, what can I do? I already tried to deactivate/delete the plugin (including deleting all tables), but after reinstall the page behaved the same.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support wfpeter

    (@wfpeter)

    Hi @michaeltangeman1, thanks for getting in touch.

    This sounds like a styling issue, so there may be a plugin conflict breaking JavaScript and/or CSS for the Login Security admin page. An error may display in your browser console for our pages if so.

    You can troubleshoot this by disabling all plugins except for Wordfence to see if you’re able to view the page normally. If you can, reenabling everything again one-by-one afterwards can help identify the cause. You may be able to discover this faster if most of your working sites have the same plugins except for 1 or 2 on the affected site.

    Let us know how you get on!
    Peter.

    Thread Starter michaeltangeman1

    (@michaeltangeman1)

    Thanks for the tip, I found the culprit: WPML Multilingual CMS 5.0.2. Another page I compared it to still had an older version of this plugin. After updating it there, Login Security stopped working there too. Deactivating this plugin fixed the problem.

    Plugin Support wfpeter

    (@wfpeter)

    Thanks for letting us know @michaeltangeman1.

    We adhere to documented WordPress coding standards to avoid being the cause of PHP/CSS/JavaScript conflicts across a huge array of WordPress environments, running on all kinds of servers, with different unknown plugin/theme combinations. Unfortunately, we cannot prevent another plugin/theme’s code from conflicting with Wordfence and it does happen from time-to-time.

    If you consider WPML Multilingual CMS 5.0.2 an essential plugin for your site, you could always let the developers know about the conflict to see if they’re able to resolve it from their side. We do invite plugin vendors to contact us via genbiz @ wordfence . com if they need further assistance.

    Thanks again,
    Peter.

Viewing 3 replies - 1 through 3 (of 3 total)

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