• Resolved jswoolf01

    (@jswoolf01)


    I’m trying to debug a really weird failure with WooCommerce, WooSubscriptions, and thedotstore’s Extra Fees plugin. Here’s what I know:

    We have a number of “members”, whose memberships are handled as subscriptions within Woo Subscriptions. We’re trying to add a customized convenience fee for members who pay their monthly membership fee, but only if they’re not using ACH as their payment method. Extra Fees seemed perfect for this, so we installed it and set up the necessary rule. Problem: it works fine on new memberships, but automatic membership renewals are not getting charged the convenience fee.

    I’ve been in contact with thedotstore’s support team and they can’t reproduce the problem. That suggests it has something to do with our custom code. Next step is to isolate the problem code — but how do I do that? Either the automatic-renewal code is doing something it shouldn’t that kills the extra fee, or it’s not doing something it should, so the extra fee never gets added. Either way, where do I start? I’ve looked at specific action and filter calls within our plugin code, and gotten nowhere. It all looks like simple and vanilla stuff. How do I tell where, or even if, this code is interacting badly with code in another plugin multiple levels up or down in the call stack?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    Hi @jswoolf01,

    Thanks for the detailed write up!

    Since the fee works on the first payment and only misses on automatic renewals, the renewal flow is where I’d look, and those renewal orders are created by WooCommerce Subscriptions not WooCommerce Core.

    Just so you know, these forums only cover WooCommerce Core, so for WooCommerce Subscriptions-related issues, please contact us at WooCommerce.com > My Account > Support: https://woocommerce.com/my-account/contact-support/ You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    Best,

    Thread Starter jswoolf01

    (@jswoolf01)

    Hi Gabriel,

    I’ll try to send a support request via your link, but be aware that my own account is not the owner of our copy of Woo Subscriptions, so I don’t get “Woo Subscriptions” as an option for “what do you need help with?”.

Viewing 2 replies - 1 through 2 (of 2 total)

You must be logged in to reply to this topic.