Issue with throttling??

  • Resolved SSmeredith

    (@ssmeredith)


    1 week, 3 days ago

    Clients’ customers are reporting an error that says this:
    “PayPal token requests are paused for X more seconds after a previous failure.”

    Okay, I ran a test, and I did see that I had to wait for the seconds to be able to complete a legitimate transaction. How can we fix this?Where is this coming from?

    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Scott Paterson

    (@scottpaterson)

    1 week, 3 days ago

    @ssmeredith,

    Thanks for opening a ticket about this. Just to confirm this is PayPal Commerce on your site? Are you able to share your site URL? Is this happening before or after the payment attempt?

    Let me know and I’ll take a look right away into what might be causing this.

    Best,
    Scott

    Plugin Author Scott Paterson

    (@scottpaterson)

    1 week, 3 days ago

    @ssmeredith

    So I looked into this more. I don’t believe this message is coming from our plugin. It seems to be coming from WooCommerce PayPal Payments (WooCommerce’s official PayPal plugin), which is also active on your site I’m guessing? Perhaps try deactivating that and using our plugin and see if the error goes away.

    Best,
    Scott

    Plugin Author Scott Paterson

    (@scottpaterson)

    1 week, 2 days ago

    Hi @ssmeredith,

    I’m closing this ticket for now since I didn’t hear back from you. If you still have issues, please reply and let me know.

    Best,
    Scott

Viewing 3 replies - 1 through 3 (of 3 total)

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