• This is a continuation of https://teamupdraft.com/forums/ticket/repeated-migration-failures/#post-7545677 which was closed out prematurely.

    Essentially, I was using the SendTo feature to migrate sites. The backup to the new sites reported success. Repeatedly, the restoration on the new site failed due to a defective archive.

    Updraft support says:

    Just to clarify, the backup archive is checked for completeness/integrity when the restoration process attempts to unpack and restore it. This is why the transfer itself may complete, but an issue with an archive may only become apparent when the restoration begins.

    An incomplete or corrupted archive can occur for several reasons, including interruptions during backup creation or transfer, server resource limitations, storage/filesystem issues, or network-related interruptions.

    I understand your concern that the transfer was reported as successful despite the issue only being detected during restoration. I’ll pass your feedback to our development team, particularly regarding whether additional integrity checking could be performed during the “Send To…” process itself.

    I fully understand that archives can be corrupted; that’s why it’s important to verify them. I can’t understand why hashes aren’t computed and compared. This seems like downright malfeasance if not incompetence.

    If this happens on site migration, why would it be any different with backups to Updraft Vault, S3, etc.?

    At this time, I don’t have confidence in Updraft. I’m afraid that it’s back to cron jobs to backup the database and rsync everything to a remote server.

    Also as an aside, I find it unseemly to close out a thread without truly resolving it. Sounds like a cover-up.

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  • Plugin Support vupdraft

    (@vupdraft)

    Hi,

    We cannot offer support for the premium plugin here. It’s against the WP forum rules. I have opened the thread back up for you in our premium support forum

    The premium forum is only really intended to assist people who have lost access to their account. The best place for support is our helpdesk: https://teamupdraft.com/support/premium-support-form/

    You can check the integrity of file by downloading it and unzipping it. There is no cover up.

    If you post your php error logs we can look into it forum (please do this via the premium support forum or the helpdesk.

    Thread Starter wmconlon

    (@wmconlon)

    Just to close out here before moving back to paid support, are you are saying that Updraft does not guarantee integrity of the backup and that users must download and inspect each file to assess integrity of the backup. Should we do this each day?

    Plugin Support vupdraft

    (@vupdraft)

    No, I am not saying you should download and inspect them every day.

    I am saying that if you do have a file you are concerned about you can download and unzip as a really quick check.

    We can’t 100% guarantee anything and we would not claim to. The backup depends on much more than just UpdraftPlus such as your hosting environment, your server, your remote storage and your resources. This why we always recommend you have at least two backups at all times (ideally more in case you get hacked and you need to go back further)

Viewing 3 replies - 1 through 3 (of 3 total)

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