Import not working

  • fogster

    (@fogster)


    1 week, 3 days ago

    I am loving the plugin, but just noticed: I can export markers (and maps, etc.), but clicking “Import” does nothing. Nothing pops up asking me to select a file, and no logs appear in the devtools console in Firefox. Any advice on how I might further troubleshoot this? I have about 100 markers I’d like to import, and they already happen to be in a CSV.

    I am running WordPress 7.1.1, and Easy Google Maps is at 1.14.6.

    Easy Google Maps -> Overview -> Server Settings shows the following, if it’s any use:

    Operating System: Linux
    PHP Version: 8.5.10
    Server Software: LiteSpeed
    MySQL: 10.11.19
    PHP Allow URL Fopen: Yes
    PHP Memory Limit: 256M
    PHP Max Post Size: 32M
    PHP Max Upload Filesize: 32M
    PHP Max Script Execute Time: 30
    PHP EXIF Support: Yes
    PHP EXIF Version: 8.5.10
    PHP XML Support: Yes
    PHP CURL Support: Yes

    Thanks in advance for any guidance you might be able to provide! Happy to help troubleshoot if you can give some pointers on what I’d look at here.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support supsys

    (@supsys)

    1 week, 1 day ago

    Hi, @fogster

    Thanks for the detailed report, and for taking the time to write down the environment. That saves us a round of questions.

    The Import button doing nothing at all, with no dialog and nothing in the console, is not something we can reproduce on our side, so we cannot point at one known cause yet. The details you sent describe the server well, but they do not show what happens on the page when you click Import, and that is the part that will tell us where it breaks.

    Could you please open a ticket with us through our support form at https://supsystic.com/contact-us/ and reference this thread?

    That way we can look at the actual behaviour with you. In most cases like this we end up needing temporary WordPress admin access, so we can click Import on your site ourselves, watch the request, and see whether a theme or another plugin is interfering before the file dialog opens. Please do not post any access details here in a public forum, we will ask for them privately in the ticket.

    Please include the same WordPress and plugin versions, and mention that you are importing around 100 markers from a CSV.

Viewing 1 replies (of 1 total)

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