Hello @rebekahxd
The 3ds_unclear error is separate from the No 3D Secure setting. That setting only tells the plugin not to request a 3D Secure challenge when creating the PayPal order. The card issuer or network can still independently require or attempt authentication for a particular transaction. Before capturing a card payment, the plugin checks the liability-shift result returned by PayPal:
YES or POSSIBLE: the capture proceeds.NO: the authentication is treated as failed.- Missing or unknown: the capture is rejected as
3ds_unclear.
In this case, PayPal or the issuing bank did not return a clear authentication result, so the plugin prevented the capture. This is why the issue is intermittent: the result depends on the specific card, issuing bank, region, and transaction risk assessment.
Please contact PayPal Merchant Support and provide the PayPal Debug ID from the log, along with the transaction time and affected order details. Only PayPal can inspect the raw authentication response returned for that card.
Beyond this, I would test the transaction with the 3D setting set to ON.
Kind Regards
Krystian
Hello @rebekahxd
Since we have not received any further communication from you, we are assuming that your issue has been resolved. Therefore, we mark this thread as resolved.
If you have any further questions or encounter a new issue, feel free to open a new thread or submit a ticket through our service desk. Please include the URL of this thread in your ticket for reference.
Kind regards,
Krystian
