Error to access wp-admin after update plugin with last version

  • Resolved Félix Ortega

    (@fexco)


    3 weeks, 4 days ago

    A critical error has occurred on this website. Please check the site administrator’s email inbox for instructions.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Omar AlDabbas

    (@omardabbas)

    3 weeks, 4 days ago

    Hi @fexco
    Sorry to hear this.

    Can you please provide more details about the prev & current version you installed? The plugin last update was 2 months ago ver. 5.4.4.

    To help you further, we will need to check some logs, so if you can please reach out to us on our website, we will take it from there.

    Omar

    Thread Starter Félix Ortega

    (@fexco)

    3 weeks, 3 days ago

    Thanks for the quick response,


    The previous working version was 5.1.1, which I updated to 5.4.4 on August 25, 2026

    Félix

    Plugin Support Taha

    (@tahaamin)

    3 weeks, 3 days ago

    Hello @fexco,

    Thank you for your response.

    We need to check further details about your environment and the error log you received regarding the critical error. Would it be possible for you to reach us via email at support@wpfactory.com?

    Best regards,

    Plugin Support Taha

    (@tahaamin)

    3 weeks, 1 day ago

    This is a follow-up message for closing this topic.

    The issue has been resolved after the user reached out to us via a support ticket, as it turned out they were a Pro user.

    Best regards,

Viewing 4 replies - 1 through 4 (of 4 total)

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