Hi @paulmike
We’re sorry to hear that you’ve been experiencing ongoing issues with the TikTok Feed plugin, especially with changes not being saved in the dashboard. We understand how frustrating that can be, and we’d appreciate the opportunity to look into what happened and see if we can help.
If you’re willing, please email us at support@smashballoon.com with a brief description of the issues you encountered, along with your plugin’s System Info. This will help our team investigate the problem more thoroughly.
To obtain your System Info:
- Go to WordPress Dashboard → TikTok Feed and click the Help button in the upper-right corner. This will take you to our Support page.
- Scroll down to the System Info section.
- Click the Copy button on the right-hand side of the System Info title.
- Paste the copied information into your email to us.
We’re sorry that your experience led you to remove the plugin, but we’d genuinely appreciate the chance to investigate and learn more about what went wrong.
Thank you.
I’ve written to you several times, reported issues, you’ve looked into them, and the only response I’ve ever received is that you’ll sort it out at some point.
I’m not going to waste any more time on this plugin.
Hi @paulmike, I’m Manuel, I manage the support team at Smash Balloon.
The bugs are one thing, but that’s not what I would be annoyed about in your position. You reported issues, we looked at them, and what you got back was that we would sort it out at some point, and then nothing came of it. That part is on us and I’m sorry it played out that way.
So I’m not going to ask you for logs or steps to reproduce. If you feel like it, just reply here with the list of what didn’t work, however rough. I’ll pull your previous tickets myself, get the issues in front of our developers, and come back to you with what’s actually being fixed and what isn’t. If something isn’t getting fixed soon, I’d rather tell you that straight than leave it hanging again.
And if you’re done with the plugin, that’s completely fair and I won’t push. The offer stays open either way, here or at support@smashballoon.com addressed to me.
Kind Regards,
Manuel
Customer Success Manager, Smash Balloon
