Filter by attribute filter stopped working

(@nmble)

Hi there,

My client’s “Filter by Attribute” filter in the shop sidebar has suddenly stopped working.

I’ve already been in contact with the theme developer, who investigated the issue and attempted several fixes. After reviewing everything, they have advised that the problem does not appear to be theme-related and recommended that I contact WooCommerce support for further assistance.

When a user selects an option within the filter, the page simply reloads and continues to display all products, rather than filtering the results based on the selected attribute. No filtering appears to be taking place.

Could you please help investigate the cause of this issue and advise on how it can be resolved?

Here is the status report from Woocommerce:

System Status Report

### WordPress Environment ###

WordPress address (URL): [Redacted]
Site address (URL): [Redacted]
WC Version: 11.1.0
Action Scheduler Version: ✔ 4.1.0
Log Directory Writable: ✔
WP Version: 7.1
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: –
WP Environment Type: production
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
Server Architecture: Linux 4.18.0-553.141.2.lve.el8.x86_64 x86_64
PHP Version: 8.2.33
PHP Post Max Size: 24 MB
PHP Time Limit: 300
PHP Max Input Vars: 5000
cURL Version: 7.61.1
OpenSSL/1.1.1k

SUHOSIN Installed: –
MySQL Version: 10.6.27-MariaDB
Max Upload Size: 24 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

[REDACTED]

### Post Type Counts ###

attachment: 5286
custom_css: 1
elementor_library: 7
etheme_mega_menus: 1
nav_menu_item: 48
page: 17
post: 12
prad_option: 1
product: 2931
product_variation: 107
revision: 2790
seedprod: 2
shop_coupon: 7
shop_order_placehold: 113
staticblocks: 9
viwec_template: 14
wp_navigation: 1
wpcf7_contact_form: 1
wpcode: 3

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (21) ###

JetBackup: by JetBackup – 3.1.23.6
Classic Editor: by WordPress Contributors – 1.7.0
Contact Form 7: by Rock Lobster Inc. – 6.1.7
Contact Form CFDB7: by Arshid – 1.4.0
Elementor: by Elementor.com – 4.2.4
XStore Core: by 8theme – 5.7.7
Hide Admin Bar Based on User Roles: by PluginStackDev – 7.2.5
WPCode Lite: by WPCode – 2.3.9
Social Feed Gallery: by QuadLayers – 5.0.8
Jetpack: by Automattic – 16.1.3
Post Duplicator: by Meta4Creations – 3.0.16
PRO Elements: by PROElements.org – 4.2.2
Redirection: by John Godley – 5.10.0
Term Management Tools: by theMikeD
scribu – 2.0.2

WooCommerce Stripe Gateway: by Stripe – 10.9.1
WooCommerce: by Automattic – 11.1.0
Wordfence Security: by Wordfence – 9.0.0
Yoast SEO: by Team Yoast – 28.4
WP Force SSL: by WebFactory Ltd – 1.70
WP Mail SMTP: by WP Mail SMTP – 4.9.0
WP Rocket: by WP Media – 3.23.3.3

### Inactive Plugins (0) ###


### Dropin Plugins () ###

advanced-cache.php: advanced-cache.php
maintenance.php: maintenance.php

### Settings ###

Force SSL: –
Currency: NZD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ✔
HPOS feature enabled: ✔
Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
HPOS data sync enabled: –
Enabled Features: analytics
marketplace
order_attribution
site_visibility_badge
remote_logging
email_improvements
blueprint
variation_gallery
point_of_sale
push_notifications
custom_order_tables


### Logging ###

Enabled: ✔
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 82 MB

### WC Pages ###

Shop base: #16 - /shop/
Cart: #17 - /cart/ -  Contains the [woocommerce_cart] shortcode
Checkout: #18 - /checkout/ -  Contains the [woocommerce_checkout] shortcode
My account: #3016 - /my-account/ -  Contains the [woocommerce_my_account] shortcode
Terms and conditions: #4148 - /terms-and-conditions/

### Theme ###

Name: Xstore child
Version: 1.0
Author URL: https://www.8theme.com
Child Theme: ✔
Parent Theme Name: Xstore
Parent Theme Version: 9.7.7
Parent Theme Author URL: https://www.8theme.com
Theme type: Classic theme
WooCommerce Support: ✔

### Templates ###

Override: wp-content/themes/xstore/woocommerce/archive-product.php
Override: wp-content/themes/xstore/woocommerce/cart/cart-empty.php
Override: wp-content/themes/xstore/woocommerce/cart/cart-shipping.php
Override: wp-content/themes/xstore/woocommerce/cart/cart.php
Override: wp-content/themes/xstore/woocommerce/cart/cross-sells.php
Override: wp-content/themes/xstore/woocommerce/cart/mini-cart.php
Override: wp-content/themes/xstore/woocommerce/cart/proceed-to-checkout-button.php
Override: wp-content/themes/xstore/woocommerce/checkout/form-billing.php
Override: wp-content/themes/xstore/woocommerce/checkout/form-checkout.php
Override: wp-content/themes/xstore/woocommerce/checkout/form-shipping.php
Override: wp-content/themes/xstore/woocommerce/checkout/review-order.php
Override: wp-content/themes/xstore/woocommerce/checkout/thankyou.php
Override: wp-content/themes/xstore/woocommerce/content-product-cat.php
Override: wp-content/themes/xstore/woocommerce/content-product.php
Override: wp-content/themes/xstore/woocommerce/content-single-product.php
Override: wp-content/themes/xstore/woocommerce/content-widget-product.php
Override: wp-content/themes/xstore/woocommerce/content-widget-reviews.php
Override: wp-content/themes/xstore/woocommerce/global/breadcrumb.php
Override: wp-content/themes/xstore/woocommerce/global/form-login.php
Override: wp-content/themes/xstore/woocommerce/global/wrapper-end.php
Override: wp-content/themes/xstore/woocommerce/global/wrapper-start.php
Override: wp-content/themes/xstore/woocommerce/loop/header.php
Override: wp-content/themes/xstore/woocommerce/loop/loop-end.php
Override: wp-content/themes/xstore/woocommerce/loop/loop-start.php
Override: wp-content/themes/xstore/woocommerce/loop/no-products-found.php
Override: wp-content/themes/xstore/woocommerce/loop/result-count.php
Override: wp-content/themes/xstore/woocommerce/myaccount/dashboard.php
Override: wp-content/themes/xstore/woocommerce/myaccount/form-login.php
Override: wp-content/themes/xstore/woocommerce/myaccount/navigation.php
Override: wp-content/themes/xstore/woocommerce/product-searchform.php
Override: wp-content/themes/xstore/woocommerce/single-product/add-to-cart/simple.php
Override: wp-content/themes/xstore/woocommerce/single-product/meta.php
Override: wp-content/themes/xstore/woocommerce/single-product/product-image.php ❌ Version 10.5.0 is out of date. The core version is 11.1.0
Override: wp-content/themes/xstore/woocommerce/single-product/related.php
Override: wp-content/themes/xstore/woocommerce/single-product/tabs/tabs.php
Override: wp-content/themes/xstore/woocommerce/single-product/title.php
Override: wp-content/themes/xstore/woocommerce/single-product/up-sells.php
Override: wp-content/themes/xstore/woocommerce/single-product-reviews.php
Override: wp-content/themes/xstore/woocommerce/single-product.php
Override: wp-content/themes/xstore/woocommerce/content-product-cat.php

### WooCommerce Stripe Payment Gateway ###

Version: 10.9.1
Account ID: acct_1Scd18AEkkTwBYer
Test Mode Enabled: ✔
                    No
OAuth Connected: ✔
                    Yes
Sync Enabled: ✔
                    Yes
Optimized Checkout Enabled: ✔
                        Yes
Enabled Payment Methods: card
Express Checkout: ✔
                    Disabled
Auth and Capture: ✔
                    Yes
Logging: ✔
                    Yes

### Admin ###

Enabled Features: store-alerts
Disabled Features: experimental-blocks
minified-js
settings-ui
rest-api-v4
order-detail-redesign

Daily Cron: ✔ Next scheduled: 2026-09-09 10:03:38 +00:00
Options: ✔
Notes: 102
Onboarding: completed

### Action Scheduler ###

Canceled: 3
Oldest: -0001-11-30 00:00:00 +0000
Newest: -0001-11-30 00:00:00 +0000

Complete: 7,186
Oldest: 2026-08-08 04:06:04 +0000
Newest: 2026-09-08 21:59:47 +0000

Failed: 14
Oldest: 2026-08-21 18:46:03 +0000
Newest: 2026-09-07 09:16:23 +0000

Pending: 16
Oldest: 2026-09-08 22:00:47 +0000
Newest: 2026-09-11 06:11:26 +0000


### Status report information ###

Generated at: 2026-09-08 22:00:43 +00:00

This topic was modified 21 hours, 58 minutes ago by nmble.

The page I need help with: [log in to see the link]

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