Facebook issue: open external browser

  • Resolved rooskj

    (@rooskj)


    2 days, 2 hours ago

    When I post a link to my website on Facebook and people try to use the AR feature, things go wrong. Facebook uses its own in-app browser, and mobile users are prompted to scan a QR code—which is impossible to do using the very same device they are currently using. The workaround is to tap the three dots within Facebook and select “Open in external browser.”
    Of course, that doesn’t exactly make using this feature user-friendly.
    Are there any plans to address this issue?

    Kind regards,

    Karel

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • stevedutch

    (@stevedutch)

    1 day, 11 hours ago

    Hi Karel,

    Thanks for reporting this, and good timing – this has just been fixed. The plugin now correctly detects the Facebook in-app browser on mobile, so users are no longer shown the QR code prompt and can go straight into the AR experience without having to open the page in an external browser first.

    Try opening one of your product links from a Facebook post on your phone again. Could you let me know whether it works as expected on your end now? If it does, I’ll mark this topic as resolved.

    Kind regards,

    Stef

    Thread Starter rooskj

    (@rooskj)

    1 day, 10 hours ago

    Hi Stef, great, thanks a lot. Good work!

    Here’s a thought: if you first tap “View on your own wall” and land on a screen where the “View in 3D” button visually dominates the “Open in browser” button at the bottom, I’m afraid people will use the dominant button and miss out on the wall projection feature. My suggestion would be to make the “Open in browser” button the dominant one or place it at the top. The temptation to misread the screen and pick the wrong button is too great. Conversely, if you access the feature directly via a browser rather than through Facebook, the “View in your space” button is the dominant one—which makes sense. Ideally, the screens would look exactly the same whether you access the feature via Facebook or a browser. In the Facebook scenario, that would mean skipping the extra “Open in browser” step and simply launching the browser automatically. I don’t know enough about the technical side to say if that’s feasible—it’s just an idea—but the improvements already made are excellent.

Viewing 2 replies - 1 through 2 (of 2 total)

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