Issue with custom order status

  • Resolved bajlazzo

    (@bajlazzo)


    1 month, 1 week ago

    Hi, support team 🙂

    We use your plugin and we are fully satisfied from it 🙂 But in one of our sites we have a small issue. So, we create custom order status “confirmed”, when we set some order with it, after saving order status change to “pending payment”. It happens only on site which we have installed JetPack plugin. On other sites, your plugin work fine, no any issues. So, what is the problem here?

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  • Plugin Support mathdaniel

    (@mathdaniel)

    1 month, 1 week ago

    Hi @bajlazzo,

    We are very glad to hear that our plugin meets your expectations, and we greatly appreciate your kind words and review!

    Regarding what you mentioned, since the plugin works correctly on your other sites, there is a possibility this might be related to a third-party interference, where Jetpack’s synchronization processes could be overwriting the custom order status metadata upon saving the order.

    We invite you to check our official article on https://brightplugins.com/wordpress-plugin-compatibility-issues-and-how-to-avoid-them/

    We also suggest reaching out to Jetpack support to verify if their order synchronization cycles might be influencing this behavior.

    Let us know if you have any further questions.

    Have a great day!

    Best regards,
    Peace!

    • This reply was modified 1 month, 1 week ago by mathdaniel.
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