Latest update issue

  • Resolved scph35003

    (@scph35003)


    2 weeks, 5 days ago

    hi. I think the latest update has a bug (6.12.1)

    I have 3 shipping methods

    collection

    Free (48hr service)

    24hr next day service £5

    if a customer picks collection, or the free method. All is working fine. Showing on orders and admin/customer emails.

    if a customer picks the £5 method, the service description does not appear on customer and admin emails. It shows the service description on the website checkout and the actual customers order but will not show in the emails. It shows the £5 charge, just no the title/description.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support kubapawlik

    (@kubapawlik)

    2 weeks, 4 days ago

    Hi @scph35003,

    Thanks for reporting this. I’d like to help you investigate.

    The shipping method description not appearing in emails while showing on the order/checkout is unusual. This could be related to the update, but it could also be caused by:

    • Email template customization
    • Another plugin affecting email output
    • Theme-specific issues

    To help narrow this down:

    1. Did this work before v6.12.1? When did you last see the description in emails?
    2. Which shipping method is the £5 one? (Flexible Shipping, a carrier plugin, WooCommerce native?)
    3. Have you customized your email templates? Check WooCommerce → Settings → Emails → Customer Order

    Things to try:

    1. Temporarily disable other plugins and check if the description appears in the email
    2. Test with a default WooCommerce theme (like Storefront) to rule out theme conflicts
    3. Check your email template for any customizations that might be filtering out the description

    Please reply with:

    • Your WooCommerce and WordPress versions
    • Which Octolize plugins you’re using (and their versions)
    • A screenshot of the email showing what’s missing

    This will help me determine if it’s a plugin issue or something else.

    Thanks!

    Thread Starter scph35003

    (@scph35003)

    2 weeks, 3 days ago

    hi thanks. Is their another chanel i can contact you on. really hard attaching images to this forum

    Plugin Support kubapawlik

    (@kubapawlik)

    2 weeks, 3 days ago

    Yes, please feel free to write via our official support form: https://octolize.com/support/ .

    Looking forward to your message.

    Best regards,

Viewing 3 replies - 1 through 3 (of 3 total)

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