I would like to see the solution to this
Hi @mblmg and @nr27
Thanks for the detailed report. It looks like you’re running into two separate issues, so I’ll go through them one at a time.
Basic (Connect via Instagram)
We’ve fixed this on our end and tested the connection to confirm that it’s working again. You don’t need to update the plugin, as the fix applies to your existing installation.
Please try the Basic (Connect via Instagram) option again. If you still have a failed account listed under Instagram Feeds > Settings > Accounts, please remove it first and start the connection again from scratch.
If you still see the same page, please try clearing your browser cache or using a private/incognito window, as the old redirect may still be cached in your browser.
Advanced (Connect via Facebook)
The “We couldn’t find any Business Instagram accounts” error is a known issue that our development team is currently working on. For now, since the Basic connection is working again, I recommend using that option in the meantime.
Please give it another try and let us know how it goes.
Quick follow-up for anyone still following this thread: the Advanced (Connect via Facebook) connection has now been fixed and tested on our end. As with the Basic connection, there is nothing you need to update in the plugin.
So both connection methods are now working again. If an earlier attempt left a failed account behind, please remove it under Instagram Feeds > Settings > Accounts and start the connection again from scratch.
@mblmg @nr27 please let us know if you’re able to connect now, and we can mark this one as resolved.
It workes 4 me now; good news.
I used Shortcode – [instagram feed=”456″]
Thx Hendra!
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This reply was modified 2 weeks ago by
nr27.
Thread Starter
mblmg
(@mblmg)
Hi, I can connect via Instagram now, which is great, because that’s exactly what I need. 👍
When I try to connect via Facebook though, It still says: “We couldn’t find any Business Instagram accounts connected to your Facebook account!”
As far as my needs go, you can mark this solved. But you still might want to investigate the Facebook Connect issue.
Hi @mblmg ,
Thanks for coming back and confirming, and glad the Instagram connection is working for you now. Good to hear it worked out for you too, @nr27
On the Facebook side: that “We couldn’t find any Business Instagram accounts connected to your Facebook account!” message comes from the Page Access setup on the Facebook side rather than from the plugin. It shows up when your Facebook profile is not listed under Page Access on the Page your Instagram account is linked to, so Meta returns an empty list of Business accounts to us.
You do not need any of this while you are connecting via Instagram, so there is nothing for you to do right now. Keeping it here purely as a reference in case you ever switch to the Advanced method:
Couldn’t Find Any Business Instagram Accounts
Marking this one as resolved as you suggested. If anything changes on either connection method, feel free to open a new topic and we will pick it up from there.
