Email to Admin has address problem

  • Resolved MarjoriesDaughter

    (@marjoriesdaughter)


    2 weeks, 1 day ago

    Some time ago, we set the Ninja Form fields, for the email that goes to the viewer, with From Name and From Email being the specific name and email of the admin person who receives the submission. Now, we have the problem that while the form is correctly set up to pick up the field values entered by the viewer, the email server is sending them using their own address in the header, which is different from the address used by the viewer. This is causing a fail on the send.

    The following is what my client’s email host is saying about it.

    “The problem is that the form is setting a header from of whatever email address is put into the email field on the contact us form.

    That results in the header being from one address and the SMTP (envelope) being from another. This results in the email being blocked for that reason and because the server that relays the email does not have permission to relay for those addresses 90% of the time.”

    Is this something that has a solution on your end, or should it be handled on the web host end?

    The page I need help with: [log in to see the link]

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  • Plugin Support Mia

    (@xmiax)

    4 days, 6 hours ago

    Hi
    Thanks for reaching out.
    I think you may not be using the “From Address” in the Email action. It’s in the Advanced Settings. You’ll need to enable ‘dev mode’ to see this setting. Please see this link for how to do that :
    https://ninjaforms.com/docs/developer-mode/
    Please note that if the From Address setting is used the email address entered must be an email address that ends in the domain the form lives on. For example if the site URL is exampledomain.com then an acceptable email would need to end in @exampledomain.com like info@exampledomain.com. Manually defining this setting with an email address from another domain may cause some email providers to reject the email. It is preferable that the email also be a valid email address.

    Thanks

    Mia





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