Bug: Order Status Change Not Working

  • Resolved lmg42

    (@lmg42)


    2 weeks, 6 days ago

    I am using the free version of the plugin.

    The event ticket sales are set by default to be marked as completed and I want the status to be Processing instead. I have changed the Email Settings to Processing (not completed) and Pending/Processing (not Completed) under General Settings, but all event purchases are automatically set to completed. Screenshots below show how I have everything set up in the admin panel.

    Screenshots:

    https://ibb.co/yC1g3x1
    https://ibb.co/tphnqP6m

    Is there perhaps a setting I’ve missed or is this a bug?

Viewing 1 replies (of 1 total)
  • Plugin Contributor Md. Abdullah Al Mahim

    (@aamahin)

    2 weeks, 5 days ago

    Hello @lmg42

    Thanks for your message, the order status is not controlled by the Event Manager Plugin. Order system fully control and managed by the Woocommerce plugin. What you see in the Event Settings is when the order status meet the setings value then the Confirmation Email will sent.

    Thanks for your understanding.

    Best Regards

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