Can’t add or delete campaign

Unable to Create or Delete Campaigns + Cannot Access Support

We are now experiencing bugs and errors from this plugin on an almost daily basis. At this point, we can no longer properly create or delete campaigns.

We would normally contact your support team directly, but we cannot even access your support system, which is why we are posting here publicly on WordPress.org.Video 1 – Unable to Access Support

Please watch the first video – https://www.loom.com/share/6e4cedcde3f54bbf8407705baa5a8aae. It shows what happens when we attempt to log into your support system. We have an account, we have paid licenses, and yet we cannot access support.Video 2 – Campaign Errors

FATAL ERROR

The second video shows the actual plugin problems we are experiencing (https://www.loom.com/share/8a3ed72e6be94f7398099b5a648831e4):

• We cannot properly create campaigns.
• We cannot delete campaigns.
• We cannot disable the Goals feature.
• We are being forced through a guided setup wizard rather than simply configuring the campaign ourselves.

One of the many errors we are getting look like this:

For site https://nscfundalaska.org

• Error Level: E_DEPRECATED
• Message: Give\Vendors\StellarWP\AdminNotices\AdminNotice::enqueueStylesheet(): Implicitly marking parameter $version as nullable is deprecated, the explicit nullable type must be used instead
• File: wp-content/plugins/give/vendor/vendor-prefixed/stellarwp/admin-notices/src/AdminNotice.php
• Line: 451
• URL: https://nscfundalaska.org/wp-admin/admin-ajax.php
• Referrer: https://nscfundalaska.org/wp-admin/options-general.php?page=fatal-error-notify
• User: admin907-njceW (#1)

PLEASE REMOVE THE WIZARD

We do not want to use Goals. We have never needed Goals and do not want them to be a mandatory part of creating a campaign. Why is this required?

We have used this plugin for years and know how to configure campaigns. Please give experienced users the ability to bypass the setup wizard and configure campaigns directly through the settings.

More importantly, right now we cannot properly manage campaigns at all because of the errors shown in the video.

We have purchased more than 10 licenses from your company and have spent thousands of dollars on your products. The plugin appears to be getting less reliable, while at the same time we cannot even log into your support system to request help.

Please watch both videos and help us resolve these issues.

• This topic was modified 1 day, 1 hour ago by Steve.