Hi,
That is strange. We are using our own email account through an IMAP connection, and it is working correctly.
Could you please verify the following:
- Make sure Email Piping → Inbox is enabled and that your Email Channel is active.
- Confirm that you are testing on a live server. Although the IMAP connection may show as successful, it may not work correctly on a local development environment.
Please check these settings and let us know the results.
the email pipeline is enabled, i installed the plugin on another live site with another email address and it did not work either
I am working live not local, the imap works fine if i test with just php code by itself so the plugin should be pulling emails right?
test on a different website , different server, different email and nothing
Hi,
Thanks for the extra testing — that confirmed this wasn’t a server/environment issue.
Found it — a real bug in the plugin. Sync only ever checked for unread messages. If a message got marked as read before the background sync reached it (even just by previewing the inbox), it became permanently invisible — no fallback, nothing imported. That’s why it failed identically on every site/server/email you tried.
We also found the background sync relies on WordPress’s built-in scheduler, which only fires on site visits — so on lower-traffic sites it can go a long time between runs, or stall silently with no visible error.
Fix going out shortly:
- Sync no longer relies on read/unread status — it now reliably tracks what’s already been processed and picks up everything new.
- Added a “Sync now” button on the IMAP tab to trigger a sync instantly, bypassing the scheduler entirely.
- Added a status panel showing the last sync result and whether the scheduler is actually running on your site.
- Skipped messages now show why they were skipped instead of vanishing silently.
I’ll release this soon and follow up here. Once it’s live, please update, then click Sync now on the IMAP tab to confirm it’s pulling mail in. Thanks for sticking with us on this one!
