Hi @regruppe ,
thanks for reaching out – can you add a link to your page for testing purpose ? Also please go to SilentShield > Advanced Settings > Mail Logging. Enable Mail Logging, Log sent mails and Log blocked mails.
Afterwards scroll down to Logging & Tracking and enable Detailed Tracking, Plaintext Logging and Log Api responses.
Save the settings and submit a new form.
Now you can check the “Mail Log” and the “Audit Log” for Detials why the mail has been stopped and reconfigure your settings. Let me know if you need any further help or if this doesn’t fix your issue.
Best Regards
Marc
Hi, thanks for the response. We deactivated the plugin so a testing link is not very usefull.
I activated the Mail Log, but nothing was logged for this special form. I have two forms on this site: one is working. The other one isn’t. I have a few more sites: Some with no problem, some with. This ist really strange.
Edit: How can i send you a link in private for testing? I can’t edit the original post any more.
-
This reply was modified 20 hours, 27 minutes ago by
regruppe.
Hi @regruppe , thats strange,
would it be possible to get a copy / access to one site which is affected by the blocking issue ? That would help me to locate the issue and fix it.
Best Regards
Marc
Hi Marc,
no chance for access i think 🙂
I tested it on another page. I got the Mail Log: Duplicte Submit (i think we had this on a version before?)
Edit: When i deactivate the Toggle in the settings, it works.
But this worked only for the page with the mail log. On the other page with no mail log it is still not working.
-
This reply was modified 20 hours, 11 minutes ago by regruppe.
Hi @regruppe ,
i was able to reproduce the error. For now, the solution is to disable the “Multiple Submission Protection”. I’m working on the fix and release it asap.
Best Regards and thanks for reporting.
Marc
Hi @regruppe ,
the Update has been released and should be available soon.
Best Regards
Marc
