Abandoned Cart Not Working

  • mohobook

    (@mohobook)


    1 day, 20 hours ago

    I have enabled native abandoned cart functionality on advanced > featured and enabled “Schedule the recovery email to send 2 hours after a checkout is abandoned” on emails > abandoned cart recovery

    I add something to the cart, go as far as checkout, add my email, and close the tab, and nothing ever arrives, is there another step required to get this working?

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  • Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    1 day, 4 hours ago

    Hi @mohobook!

    Thanks for reaching out and for explaining the issue. I understand that you’ve enabled the native Abandoned Cart functionality and enabled the automatic recovery email, but you’re not receiving the email after entering your email address at checkout and leaving the page.

    With the native WooCommerce Abandoned Cart Recovery feature, the automatic recovery email is sent when an eligible checkout creates a new order with a Pending payment status. WooCommerce then automatically sends the recovery email after 2-hour period.

    For more details you can use this guide: https://woocommerce.com/document/managing-orders/abandoned-cart-recovery-emails/#eligible-orders

    I hope this helps.

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