Calendar datepicker doesn’t load

  • lcra

    (@lcra)


    3 days, 6 hours ago

    I have some datepickers in a form I’m rolling out. The calendar icon displays in the field, but clicking it doesn’t pop up a calendar. Can I roll back to a previous version until it gets fixed? I need this live right away. Thanks.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Fida – WPMU DEV Support

    (@fidawpmudev)

    3 days ago

    Hello @lcra ,

    I hope you are doing well.

    I checked your form here: https://meiswinkleforsheriff.com/get-involved/

    When I clicked the Preferred Date and Alternate Date fields, the calendar pop-up opened for me. I couldn’t find any issues related to the calendar pop-up.

    Please check the screenshot here: https://prnt.sc/Fv331mLjkXla

    If the issue persists for you, please check your browser’s console log for any possible related errors and share a screenshot of it with us.

    How to access browser console logs: https://support.happyfox.com/kb/article/882-accessing-the-browser-console-and-network-logs/

    Kind Regards,
    Fida Al Hasan

    Thread Starter lcra

    (@lcra)

    2 days, 14 hours ago

    It only works now, because I wrote an HTML script to run that temporarily fixes it. The bug persists. Unfortunately, WPMUDEV does not offer any support, tickets, or chat for Forminator lite, so I am unable to get this bug into their hands. I believe this is a huge mistake on their part. As I create other forms, I will need to insert the HTML script just above/before a form with a datepicker.

    • This reply was modified 2 days, 14 hours ago by lcra.
    Thread Starter lcra

    (@lcra)

    2 days, 14 hours ago

    <script>
    window.datepickerLang = {
      monthNames: [
        "January", "February", "March", "April", "May", "June",
        "July", "August", "September", "October", "November", "December"
      ],
      monthNamesShort: [
        "Jan", "Feb", "Mar", "Apr", "May", "Jun",
        "Jul", "Aug", "Sep", "Oct", "Nov", "Dec"
      ],
      dayNames: [
        "Sunday", "Monday", "Tuesday", "Wednesday",
        "Thursday", "Friday", "Saturday"
      ],
      dayNamesShort: [
        "Sun", "Mon", "Tue", "Wed", "Thu", "Fri", "Sat"
      ],
      dayNamesMin: [
        "Su", "Mo", "Tu", "We", "Th", "Fr", "Sa"
      ]
    };
    </script>
    Plugin Support Saurabh – WPMU DEV Support

    (@wpmudev-support7)

    1 day, 21 hours ago

    Hello @lcra,

    Thank you for sharing an update on why it currently works on your website.

    Regarding

    Unfortunately, WPMUDEV does not offer any support, tickets, or chat for Forminator lite, so I am unable to get this bug into their hands.

    We review the Forminator support topics via this forum itself, and if needed we can also escalate issues to the Forminator developers. However, before it is escalated it as a bug, we will need to troubleshoot the issue further. As I tried to replicate the issue that you are referring to, but the Calendar datepicker works fine on my lab environment.

    This could also mean that the issue could be specific to your setup and we would like to troubleshoot it in that direction.

    Since this is a live site, and as you’ve already added a script that acts as a workaround for the issue, would it be possible to setup a test page by duplicating the form so that we can replicate the issue on your site frontend and check if there are any console errors which could point us in the right direction?

    Additionally, will it be possible for you to export your form and share it with us? So that we can import it on our lab environment and test if the issue is replicated?

    To share the form export
    – Navigate to the “Forminator -> Forms” page in your site’s back-end
    – click on a little “gear” icon next to the form in question
    – select “Export” option
    – copy given export code and paste it at https://pastebin.com
    – include link to that paste in your response below.

    Note: this export will not include any data that is already submitted – they’ll stay safely on your site and we don’t need them anyway.

    Kind Regards,
    Saurabh

    tothino

    (@tothino)

    1 day, 11 hours ago

    script by Icra works for me too

    Plugin Support Nebu John – WPMU DEV Support

    (@wpmudevsupport14)

    21 hours, 17 minutes ago

    Hi @tothino,

    As mentioned in our earlier response, we were unable to replicate the issue on a lab site, and it seems to be a conflict with one of the plugins or the theme.

    Can you please open a separate ticket specifically for your website so that we can take a deeper look at the issue and help you further?

    Best Regards,
    Nebu John

Viewing 6 replies - 1 through 6 (of 6 total)

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