Update: raised from 1 to 3 stars after…

Update: raised from 1 to 3 stars after Directorist’s support team followed up properly.

They were honest about the limitation — my site needs separate directory types (e.g. restaurants vs. accommodations) that don’t collide with the URLs of existing Business listings, and the current architecture can’t do this without breaking things. It took close to a week to get a straight answer, which is a long time when you’re running a live site with paying featured partners waiting.

To their credit: they investigated properly instead of giving a quick non-answer, processed a full refund without any pushback, and passed my use case to their product team.

If you run one simple directory, this plugin will likely work fine for you. If you need multiple distinct directory types on a live production site, ask about this limitation before you buy — I wish I had.

Initial review:

We purchased the Pricing Plans ($39) and Claim Listing ($29) extensions to run a directory where listings are free by default and any one listing can be individually upgraded to “Featured” for a flat fee — a documented use case. Neither extension supports it: a free listing has no upgrade path to a Pay-Per-Listing plan on the frontend, and a Pay-Per-Listing plan silently refuses to save as $0.

We opened a support ticket describing both bugs precisely, with a temporary admin account for them to reproduce it directly. It took 6 days to get a reply, and the reply didn’t answer our questions — it pointed us to a core-plugin setting (a highlight badge) that we’d already tried and that doesn’t solve the actual problem.

For a paid extension we expected either a clear “this isn’t supported” or a working fix — not a week of silence followed by a non-answer. We’ve since requested a refund.

• This topic was modified 1 month, 2 weeks ago by czrp. Reason: Update: raised from 1 to 3 stars after
• This topic was modified 1 month, 2 weeks ago by czrp. Reason: Added the initial review to be complete