Plugin Support
Darian
(@d0153)
Hi @softechx7,
Thanks for reaching out!
To help me investigate this properly, could you let me know which of our plugins you’re using?
Specifically, are you using:
- The Events Calendar (free) together with WooCommerce only?
- Or are you also using Event Tickets and/or Event Tickets Plus?
Knowing your plugin setup will help me recreate the issue on my end and provide the most accurate troubleshooting steps.
I look forward to your reply.
The Events Calendar (free) together with WooCommerce only?
Plugin Support
Darian
(@d0153)
Hi @softechx7,
Thanks for your response.
Could you please try adding the following snippet using the Code Snippets plugin and see if it resolves the issue?
add_action( 'plugins_loaded', function () {
if ( is_admin() ) {
remove_action(
'init',
[ Tribe__Events__Rewrite::instance(), 'normalize_request_uri_for_non_ascii' ],
1
);
}
} );
As always, please test this on a staging site first before applying it to your live site.
Let me know how it goes, and I’ll be happy to continue investigating if the issue persists.
Hi Darian,
Yes it resolves the issue. Will I need to keep this snippet active or will you resolve it in a plugin update?
Thank you
Plugin Support
Darian
(@d0153)
Hi @softechx7,
I’m glad to hear the snippet worked!
Yes, please keep the snippet in place for the time being while we’re working on a permanent fix in the plugin. We’ll update this thread as soon as the fix is released, at which point you can safely remove the workaround.
Thank you for your patience!
—
Internal Bug Ticket Reference: SMTNC-646