Issue INVALID_PARAMETER_SYNTAX

  • Resolved alaid

    (@alaid)


    6 days, 11 hours ago

    Hi,

    Since updating to version 4.1.0, I’ve been getting the “INVALID_PARAMETER_SYNTAX The value of a field does not conform to the expected format.” error when paying with PayPal. I updated to version 4.1.1, but the issue persists. To resolve this, I’m using version 404.

    I created a test version of the website with all plugins disabled except for WooCommerce and PayPal. The issue occurs with both versions 4.1.0 and 4.1.1.

    I would appreciate your assistance.

    You can access the test site if needed.

    Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Syde Jamie

    (@jamieong)

    6 days, 11 hours ago

    Hi @alaid ,

    Thank you for reaching out to us, we are here to help.

    Please follow these steps to share your system status report with us:

    1. Navigate to the WooCommerce / Status section in your site’s admin panel.
    2. Click on the Get system report button and then click Copy for support.
    3. Paste the report into our PrivateBin.
    4. After uploading, please share the link here so we can review the details thoroughly.

    Alternatively, to speed up the whole process we suggest you to contact us directly for further assistance. You can open a ticket with our service desk. Here’s how you can request support: Request Support. Please make sure to include the URL of this thread in your ticket for reference.

    Best Regards,
    Jamie

    Thread Starter alaid

    (@alaid)

    6 days, 11 hours ago

    Hi,

    I opened a ticket with their customer service. Once I receive a response regarding the resolution of this issue, I will post it here.

    Thanks.

    Plugin Support Syde Jamie

    (@jamieong)

    6 days, 10 hours ago

    Hi @alaid ,

    We received your request and we will provide support directly.

    Best Regards,
    Jamie

    Thread Starter alaid

    (@alaid)

    3 days, 14 hours ago

    Hi,

    The issue occurs when adding a quantity of product less than 1, for example 0.5. This issue was resolved in version 4.1.2.

    Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)

You must be logged in to reply to this topic.