Saving translated Elementor template overwrites primary language template

creativedays
(@creativedays)

1 week, 2 days ago
I am experiencing a major bug when using Elementor Pro Popups and Theme Builder with Polylang. (I am not using any 3rd-party connector plugins like Connect Polylang with Elementor, as it made things worse).

What We Encountered: I create a Greek template, save it and set display conditions. When I edit and save its translated English template (Popup or Header) in Elementor, something strange happens. It physically overwrites my original Greek template’s design and title with the English data. When this happens, the “Update” button hangs and stays pink. We verified that the templates have distinct Post IDs, yet they still overwrite each other. So, in my english language there is no template loading, and in my greek language it loads the english which has overriden the greek one. Or it shows in both languages the one I saved latest.

Elementor support reviewed this on their end and advised us to reach out to you. I have made a recording to understand better. https://drive.google.com/file/d/1rLpA2iMacgTQjvtZFQxLJ6BrdyfODDs5/view?usp=sharing

Current Status: This is actively ruining our site’s templates and remains completely unfixed despite our troubleshooting. On Polylang settings we have the templates to be translateable and any synchronisation is off.

Questions:
- What is causing the save process to forcefully overwrite the primary language template instead of the active translated one?
- How can we fix this so the translations save independently?
Thanks in advance,
Creative Days

The page I need help with: [log in to see the link]

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Plugin Author Chouby
(@chouby)

1 week ago

Hello,

Polylang includes a mechanism to synchronize post metas and taxonomies. If all synchronizations are deactivated in your Polylang settings and you still experience synchronizations between translations, it means that it is required programmatically (either in PHP or by the mean of a wpml-config.xml file) by a 3rd party plugin or theme.

I suggest that you switch to a Twenty theme and deactivate all plugins (including mu-plugins if you have some) except Polylang and Elementor.

If you still experience the issue, it would mean that the synchronization is requested by Elementor. For information, I found this which is supposed to copy metas when you create a new translation, but not synchronize them.

If the issue disappears, then you can activate your theme and other plugins one by one to detect which one is causing the undesired behavior.

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