Video Player Loading Issue with Conditional Playback Options

  • Resolved giannisgx89

    (@giannisgx89)


    1 week, 3 days ago

    Hello,

    I am experiencing an issue with the video player whenever I use any of the following playback options:

    On Play Click
    On Play Click (skip video in editor)
    When Scrolled Into View

    The player works correctly only when using:

    After Page Loads

    The affected video is located in the hero section of the homepage. When I click to play it, the video remains stuck loading indefinitely, while the audio plays normally. After refreshing the page, the video usually loads correctly.

    Because this video is part of the homepage hero section, it needs to work reliably on the first visit without requiring a page refresh.

    I also noticed the following console errors:

    /wp-admin/admin-ajax.php:1 Failed to load resource: the server responded with a status of 400

    fluent-player.js:40 FluentPlayer: Error fetching media data:
    Error: HTTP error! status: 400
    at mK (fluent-player.js:40:8654)
    at async Fm (fluent-player.js:40:7333)

    The same error appears multiple times and i dont use any server caching or any caching plugin.

    Thank you.

    It also shows these weird text for a split second when the page initially loads

    • This topic was modified 1 week, 3 days ago by giannisgx89.

    The page I need help with: [log in to see the link]

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  • Plugin Support Nayan Das

    (@hellonayan)

    1 week, 2 days ago

    Hello There,

    First, regarding your question about Conditional Playback Options, FluentPlayer currently supports conditional rendering for interaction layers, but conditional logic is not available for playback at this time.
    So we are slightly confused about your context.

    We attempted to recreate the issues you mentioned on our end, but everything appears to be performing as expected. We are unable to recreate the frontend text or the console errors you mentioned.

    This may be related to your specific site setup, such as the active theme, plugin combination, configuration, or hosting environment.

    Investigating this specific environment issue may require sensitive information that should not be shared publicly. Please avoid posting those details on this thread; our team is available for secure assistance here.

    Thank you for your cooperation!

Viewing 1 replies (of 1 total)

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