Discount codes & Free Trial errors

  • Resolved sasham134121

    (@sasham134121)


    1 week, 3 days ago

    We recently purchased the Pro plugin based on the understanding that it supports coupon codes for recurring payments. However, the discount is currently only applying to the first payment and is not visible for subsequent recurring charges. Could you please direct us on how to resolve this, and whether there is a specific setting within WordPress subscriptions we need to adjust? Note that we have ticked the box within the coupon settings, but this still doesnt seem to work.

    Additionally, we would like to offer a free trial alongside discounts. Currently, the free trial does not prompt for payment details during the WooCommerce checkout, likely because the initial total is £0. We need to ensure payment details are captured so the subscription can be charged automatically after the trial ends.

    Please confirm how we can resolve these two issues so the features work smoothly. Your help is greatly appreciated.

    The page I need help with: [log in to see the link]

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  • Plugin Support zannatunnime2018

    (@zannatunnime2018)

    1 week, 3 days ago

    Hi,

    Sorry to hear you’re having this issue. We have received your support ticket in our helpdesk. One of our developers is checking the issue and will get back to you as soon as possible.
    Also, this is a public forum for the core plugin only. For technical issues like this, please continue through the support ticket so we can assist you better.

    Thank you for your patience.

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