Users can’t checkout as guests

  • Resolved vpedrozo

    (@vpedrozo)


    1 week, 4 days ago

    <span style=”color: rgb(43, 46, 47); font-family: -apple-system, "system-ui", "Segoe UI", Roboto, Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol"; white-space: normal;”>This checkout error is happening after the last plugin update. In the checkout page </span>

    User case: user tries to check out by entering their email in the <span style=”font-weight: bolder; max-width: 100%;”>check out as guest option. ERROR:  </span>

    • user enters guest email, but the site keeps spinning, updating it, and doesn’t register the email
    • after the user enters the full shipping information, the website doesn’t pull the shipping options, and gives the error “enter your address to view the shipping options” and “this is a required field”

    Woocommerce, wordpress, database and theme are all up to date. I already tried clearing the cache, object cache and purging all cache in varnish, the error continues. I currently disabled the Fluid checkout plugin as my clients can’t complete their orders if the plugin is active. 

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Luiggi B.

    (@luiggiab)

    1 week, 4 days ago

    Hello @vpedrozo

    There was a problem related to __maybeHideDefaultButtonOnInit has been fixed and the changes will be available with the next update of the plugin. This could explain the issues you are having.

    For now, you could use the alpha version from the link below:

    1. Could you please test this alpha version and check if it fixes the issue you were experiencing?
    2. If the issue persists, this error is probably a conflict between plugins, so it would be helpful if you could run a plugin conflict test to find out which plugin or theme might be conflicting with Fluid Checkout.

    Basically, you temporarily deactivate all plugins except for WooCommerce and Fluid Checkout, then re-activate each plugin one by one until you find one that causes the issue. Ideally this should be done in a test/staging copy of your website. You can find more specific instructions in the article below from WooCommerce:
    https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Once we know what plugin or theme is causing this compatibility issue with Fluid Checkout, then we can work on fixing it.

    Kind regards,
    Luiggi

    Plugin Support Luiggi B.

    (@luiggiab)

    1 week, 3 days ago

    Hello @vpedrozo

    We have now released Fluid Checkout Lite 4.2.6, which includes the fixes that were previously available in the alpha version.

    The update has been published and is currently awaiting approval from WordPress.org, which may take a little time. In the meantime, you can install the official release directly using the package below:

    I’m closing this ticket for now. If you need further assistance related to this issue, simply reply to this message to re-open it.

    Kind regards,
    Luiggi

Viewing 2 replies - 1 through 2 (of 2 total)

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