2FA causing incorrect password

  • greenbook123

    (@greenbook123)


    1 month, 3 weeks ago

    I just set up 2FA on our siteand immediately have an issue that required me to use one of the recovery keys.

    1) 2FA enabled
    2) Attempted to log in – sent to 2FA screen
    3) 2FA email code received
    4) 2FA code accepted
    5) BUT, then shown incorrect password. My password is autosaved so it’s the exact same one I have been using.
    6) After multiple attemps I had to use a recovery key (thankfully they worked for me as other users have reported them not working).
    7) The previous password that was ‘incorrect’ and is now correct and accepted, so I’ve been able to login.
    8) 2FA is already unticked after going straight to the settings, but shows that it will activate again in 1 hour. BUT, there doesn’t seem to be a way to turn it off at this stage… so it looks like it will auto reactive and then I’ve got the same issue again. Is deleting the plug-in the only solution here?

Viewing 1 replies (of 1 total)
  • Plugin Support brucewayne25

    (@brucewayne25)

    1 month, 3 weeks ago

    Hello,

    5. This behaviour looks like a caching issue. Can you duplicate the problem using another browser? Do you use any caching plugins?
    6. They were fixed a while ago and now work reliably.
    8. You can turn it on manually and then turn it off. This will disable it completely.

Viewing 1 replies (of 1 total)

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