Licenses

  • Suyta

    (@suygenneris)


    2 weeks, 1 day ago

    Hi there,

    I’m trying to disable one of my licenses, but your login system and your support ticket form for Advanced Ads PRO are not working. None of my email addresses are recognized, and I cannot reset the password.

    Please let me know how I can contact you so you help me to identify the correct account or disable the license manually.

    Thank you,

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Martin

    (@martin11ph)

    2 weeks ago

    Hi @suygenneris ,

    Sorry to hear you are having problems with our support form. Can you send an email to support@wpadvancedads.com? We will look out for it. Thanks!

    Thread Starter Suyta

    (@suygenneris)

    2 weeks ago

    Hi @martin11ph
    Thanks for your reply.
    I sent email to support@wpadvancedads.com

    Please check and let me know. Many thanks!

    • This reply was modified 2 weeks ago by Suyta.
    Thread Starter Suyta

    (@suygenneris)

    1 week, 6 days ago

    Hi, I’m posting again because I still cannot access my Advanced Ads account.

    Support previously told me to contact them by email, but I have already sent multiple emails over several days and received no reply. I also tried submitting a ticket through the support form, but the submission does not work, so I cannot open a ticket that way either.

    I need access to my account because my license is currently registered on two installations: the live site and an old staging site that no longer exists. Because of this, I cannot update the plugin. I need support to remove the staging activation, but I cannot log in or reset the password.

    Please escalate this issue. I cannot resolve it without access to my account, and support is not replying to any of my messages.

    Thank you.

    Plugin Author Martin

    (@martin11ph)

    1 week, 6 days ago

    Hi @suygenneris ,

    Apologies as our helpdesk is not manned on weekends. Regardless, I’d love to keep searching for this. Without giving away your full email, can you give me some keywords to look for? Did you also share your domain in that email? I’m filtering for either suyta or suygenneris but don’t see any.

    Let me know. Thanks!

    Moderator Support Moderator

    (@moderator)

    1 week, 6 days ago

    Hi, I’m posting again because I still cannot access my Advanced Ads account.

    And you are posting in the wrong place. Don’t repeat that please.

    For pro or customer support, please contact the developer on their site. This includes pre-sales information.

    As the developer is aware, customers may not be supported on this site.

    https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Licenses’ is closed to new replies.