2FA Unable to be set up

  • jh30126

    (@jh30126)


    2 days, 2 hours ago

    I installed WordFence for my website yesterday. I have now tried 3 different authenticator apps (Authy, Google, and Microsoft) and none will accept either the QR code or the manual key entry.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support wfmark

    (@wfmark)

    1 hour, 54 minutes ago

    Hi @jh30126 ,

    Thank you for reaching out! Here are a couple of things to try:

    1. Authenticator apps are time-sensitive, so if your device clock is slightly off, it can cause codes to fail. Please make sure your phone’s time is set to automatic (sync with network time) and try again.
    2. If you saved recovery codes during the setup process, you can use one of those to log in as an alternative.

    Could you also please share a screenshot of what you are seeing? That will help us identify the issue more quickly.

    Thanks!

    Mark

    Thread Starter jh30126

    (@jh30126)

    1 hour, 26 minutes ago

    I had already tried what you suggested regarding the authenticators and device clock. After asking an AI its opinion, I tried both my cell phone’s camera and Google Lens. Only Google Lens was able to read the QR Code, and manual entry attempts had generated invalid token type. Since Lens worked, it was able to get added to Authy, but this is far from a seamless experience if 3 authenticators, the QR Code Reader on an Android Phone, and the camera on the same Android phone cannot read the QR Code at all.

Viewing 2 replies - 1 through 2 (of 2 total)

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