Facebook Feed stops working

  • Resolved dominoevers

    (@dominoevers)


    2 weeks, 2 days ago

    We have this strange problem, our Facebook Feed has stoped working. We made a new Access Token and Secrete Key – it then works for about an hour, and then stops.

    According to the facebook debugger there are no error?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Amin

    (@amin7)

    2 weeks, 1 day ago

    Hi @dominoevers

    Greetings!

    Based on your description, I think this is expected behavior. 🙂 The default Facebook Page Access Token is short-lived and expires after about an hour, which is why the feed stops even though the debugger shows no error.

    You just need to extend the token into a long-lived one. Please follow this guide: https://essential-addons.com/docs/extend-access-token-facebook/

    Once you generate and use the extended token, the feed should keep working.

    Let us know if you need any help!

    Plugin Support Ashikur Rahman

    (@ashikurwp)

    1 week, 5 days ago

    Hi @dominoevers ,
    Greetings!

    We have not heard back from you since our last message, so I just wanted to follow up and check whether the issue is still occurring on your end. If you are still experiencing the same problem, please feel free to share any updates or additional information. We will be happy to assist you further.

    Looking forward to your response.

    Thank you.

    Plugin Support Ashikur Rahman

    (@ashikurwp)

    1 week, 2 days ago

    Hi @dominoevers ,
    Greetings!

    We haven’t received a response since our last reply, so we’re assuming the issue has been resolved.

    We’ll proceed to close this topic for now. You’re always welcome to reopen it or start a new one if you have any further questions or concerns.

    Best regards,

Viewing 3 replies - 1 through 3 (of 3 total)

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