An error occurred while processing the payment. Please try again or use a differ

  • Caleb OLoan

    (@caleb-oloan)


    3 weeks, 4 days ago

    After updating recently the plugin to (1.21.1) I got this error
    “An error occurred while processing the payment. Please try again or use a different payment method”


    I rolled it back to version 1.20.1 and it started to work again

    My client had said that several of her customers were also getting the same issue

    Do you know what the issue is?

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Beyond Pay

    (@beyondpay)

    3 weeks, 4 days ago

    @caleb-oloan,

    Please pardon my response from a legacy user profile but I wanted to ensure you received a timely response. Without knowing specifics, I would wager that you may have been impacted by recent updates to how our payment extension handles address verification. If you upgrade to our latest version and adjust the AVS settings to align with your region, this will likely remedy the situation. However, if you would like to reach out to us directly at developers@globalpay.com with specifics regarding your account, we would be happy to look into this further on your behalf. I hope that you find this helpful and please keep us apprised if you continue to encounter issues.

    Best regards,

Viewing 1 replies (of 1 total)

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